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Comcast complaint department

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Hot Pakistan8 Watch Fat ass naked chics Video Porn brazzers. During this time several customers came in and were in the line to make a payment at the machine. I was asked to move from the line I was in and into the other line behind customers that had came in after me. Instead of your customer service representatives assisting the customers that remain in the lobby. Your rep came back out into the lobby to sell girl scout cookies!!!! What type of business are you running? This is not excellent customer service of which we all deserve when we are giving you our money of which keeps you in business. Us the customers. It is apparent to me that this is normal procedure at this center. No one should be treated like this. If this is your policy and if this is the type of customer service you have in place, then I am considering changing my service to another company. From my experience i'm sure other customers have experienced this as well. Another time service doesn't show up or even call when scheduled. This is just a small sampling of the last year with these jerks, if I listed them all I would need to find a book publisher. This has been escalated to corporate level and still problems, not just for me but for others in the area. How do they stay in business? They have the worst service, and don't care about the customers at all. I can't wait for FiOS to come to my area! In November of , Comcast dug up my yard with zero notice. I have called many times to take care of this issue, but no one will help or address this issue. There is still a massive hole in my yard and I am extremely concerned about the lack of notice on the part of Comcast as well as their refusal to fix this. See attached photos. Please address this so that I do not need to seek legal counsel thank you. Your tech support is terrible. I called and was told to exchange my modem due to intermittent issues. I did this and called in after powering up my new modem. The technician was useless. After almost an hour of working to get me online he ended up telling me that the problem was my computers. I told him I have 3 computers and it was not possible that all of them had issues. I asked him to provide a tech to visit and he refused and told me to have my computers checked out. Well, my computers all work fine. It worked and so do all my computers. Your tech wasted my time and your money! He said his name is Jalie? Uverse is looking pretty good! I had comcast over 4 years ago. When I canceled, I had a appointment and they sent someone to pick up the equiptment. The guy must not have returned it. They tried to charge me for it. I had no reason to keep their equiptment. It took over a month to get it cleared up. I was moving and that was the last thing I needed to deal with. I was told now you have to take back the equiptment to the comcast store or ups take it. I was glad to hear that. I went with comcast again. I only went with them because dish and direct tv have a 2 year contract. I ask a year ago to get a remote that was sticking. They didn't want to sent me one. I gave up, and in Jan of this year I ask again. I got a remote and it was the wrong one and it did not work. I have went online and chatted 2 times and called 3 times. I was charged 9. I still have not received a remote that works. I am not happy with comcast at all. I see where they have remotes on ebay I am going to check into that so I won't have to call comcast again and won't be charged shipping and other fees again. I would give no stars if that were possible. I called earlier in the week with no resolution. Called again at 7: Upon expressing my dissatisfaction I was told the issue would be escalated and I would receive a phone call from dispatch. Called again 2. Was again told this would be escalated and I would receive a phone call. Received an e-mail with a case number but no phone call. Called again about noon asked for a supervisor, the call was obviously given to the person next t whom I was talking to as I could hear them snickering in the background. Was told a tech was scheduled between Noon and 5. Comcast support tech never showed. Called again at I've consistently asked for a call from a local supervisor and have ever received one. I have been with Comcast for a long time and always pay my bill on time. My issue is I upgraded my plan with to include telephone service. The only reason why I upgraded was for the international plans. The new plan was mins on a land line and unlimited international call if I use the Comcast xfinity connect application through my cell phone using my wifi. That what I was quoted. I ask the sale representative if that was true and she told me "yes". I ask her the same question 3 to 4 time to make sure if it was unlimited international phone call using the xfinity connect apps and she still said "yes". So I upgraded my plan. I call the billing department regarding this situation and was told that there were no unlimited plan and I had to pay my bill. I had talk to many of the billing manager and sale manager regarding this issue but with no luck and would not help me at all to resolve this issue. I would like to resolve this issue as soon as possible. The other TVs in the house were receiving the picture fine, no black out screen. So 'Mary' says she will check into the problem. She comes back on the line and states she is sending a signal to the problem TV to see if that resolves the issue. I'm guessing she knows what she is talking about so I follow all of the directions she continues to give me to turn off power, unhook cables, etc. Immediately my TV screen goes to static with no picture on any station. She will send a new one out to me. So I try to call into the customer service line to let someone know about my situation. I get a recorded message that a service outage has been reported for my cable line and it should be resolved by 4: Now understand, I was reading this message at 6pm and the problem had not been resolved. To make matters more confusing I checked on my main digital starter TV and it is working fine, no outage, nothing. Obviously they are not working on anything at my house. All i want is the new digital adapter! Is there anyone else I can contact to take care of this problem? All three of my services, telephone, internet, and TV, keep going out on a frequent basis. When I speak to Comcast, there is always some new and incomprehensible reason. The latest today is that "there is an outage. I also want to know WHY these "outages" keep occurring. Nobody knows. I get transferred around, being periodically placed "on hold" usually for upwards of 30 minutes. Twice, after being on hold, I was disconnected deliberately? I finally started to ask for someone from the administration. Again, I was jerked around, put on hold for lengthy periods of time, then disconnected, then finally being told that the name I was told to ask for is just a plain supervisor. I still have note gotten answers or fixed equipment. I was on the phone all day today with Comcast, hour after hour. Ultimately, I got nowhere. I called on Feb 17, to learn about my options for reducing my monthly bill. I called back 3-weeks later with a question about my bill and decided that I was going to cancel my service with Comcast. I have made several calls into Comcast and I keep getting empty promises about a manager calling me to resolve this matter. I've asked for proof that the service rep on Feb 17th mentioned anything about this contract and they refuse to present it. Because they don't have proof and they simply are taking advantage of their customers. How dare you Comcast lock people into contracts without letting them know. I want this resolved! No service for past 4 hours. No resolution. As much as I like Comcast TV, when it is working fine, it is beyond a doubt the worst company to contact and get help from when it is not working. I already knew that. That was why I was calling, because my service stopped working. After 3 hours it is still not working and I have to go thru all the recordings again verifying my name address etc. I could not understand what he was asking because I didn't understand what he was saying because of his accent. I finally told him the error code and told him I wanted a refresh signal. Finally out of frustration I hung up the phone. What happens? He calls back and asked what was wrong with my television. When I told him the code again, he again wanted me name and telephone number and address and soc. If the issue does not get resolved, there is no need to keep a cable service if I can't watch television. I may have to get rid of the television part of Comcast and get a different provider. Hope not. Please hire people from America that speak English to handle issues. A new line for cable TV and internet was run through my back yard. Comcast tech said it would be buried in approximately 4 days. It has been over a month. The line still goes through my backyard, where my 19 month old child plays and has tripped over it several times. Hope she doesn't break a bone one of these times. Please share this complaint so that Comcast will not get away with this type of behavior again! I want to know where my credits are for the 6 months that Comcast was supposed to close my case with the wrong TV Modem Wi Fi box. They gave me the wrong one since December and over-charged me a lot of money. I hold Betsy for all the credits for 6 months of over-charges. She will need to be in the court case. I also rather not bother with court and I am demanding all my credits. Stop ignoring me!!! Where are the credits? So lets go and now tell me about how much credits that I have. So it should be 62 for each of the 6 months from December 23, through May 23, Lets go!!! They dug up part of my lawn. I feel they did not do a very good job and also Comcast never notified me that they were doing this. Where was the communication? It finally came on approximately 3 hours later. This is not good service. I now have 2 boxes on my front lawn. I feel I should get better service. My daughter encouraged me to return to Comcast because she has the Xbox and thought I would enjoy the new features Comcast have to offer so, against my better judgement I gave in. It was the weekend, the grand kids were coming over so, I settled for the regular boxes with the intention to call back and upgrade which I did. Appt made for Sunday April 12 , 3pm To five. Four thirty no call, finally I made a call at 4: Rep was quite nice and did his best to help. I was asked to wait almost another hour for a tech to come. I believe that it is nice to be important but more important to be nice. Comcast services is not nice. My time is important and offering me credit does not give me back the time I waited. Comcast need the ordinary people as well as the big business. Comcast is so big they do not value customers time I am looking into starting a movement to sue companies such as Comcast and others who think it's okay to be disrespectful of people time. We are all valuable stop wasting our time. I shouldn't be surprise, I did not expect better. Respect for customer time is not a priority in this society why did I think that comcast would step up nothing has changed in this area. Some improvement has been made in customer services but this area is not one of them. I know nothing will be done but hey I am good I have God he is perfect.! Just thought I let you know how I feel. I am not perfect but I am respectful. The service department does not show up to there appointment on time. When you call them back they will tell you that they were there. Greeneville, TN office's staff all seem to be incompetent and should be fired for the lack of knowledge in that group. Do not ever use Comcast the worst cable company in America. What happens with my Comcast is my bill is different every month I have to challenge it. I spend at least 30 minutes a month talking to a representative about my Comcast bill. Not only am I frustrated about having to call every month my time is worth money also. But when I get a representative that usually came speak English or pronounce my name. I've been a loyal customer since s I feel I shouldn't have to call every month or so to get my bill adjusted. I think you should reimburse me for my time and efforts. Very unsatisfied with your service. I have charges on my account that are incorrect. So you interrupt my service for your mistake! What kind of business is this? Your employees laughed at me multiple times as well as keeping me on the line for over two hours. Then I get these on demand service credits that are invalid! I was told on friday, the 3rd of april that if I paid 60 dollars that would secure my services until atfer the 5th of april, then i could pay the balance, but today on the 4th of april, i was called and told that if I do not pay today, that my services would be disconnected, now I was lied to, and I have had enoungh of the high price for cable, and if you want me as a coustmer then you will keep your word, but if not then I will not keep my word, and I will find someone else to have service with, and you will have to kill me in order to get any money from me, just tired of telling your companey that i get paid once a month, but when I had to pay to go to a doctor, or pay for cable, i thought living was the best, but your company says that was a bad choice, and i was laugh at by your reps, that was on the phone, simple, you wait til the 6th of april or you will not get nothing at all, your choice I called to make an appointment and set up service. The gentleman on the phone seemed to want to finish my order as soon as possible, disregarded my needs and set up my appointment for April 7. I asked if I could have an earlier appointment and was advised to call another number and they would be able to look. When I called they verified that April 7 was the earliest appointment. After these two conversations I got a verification email. When I got my confirmation email I noticed that my address and phone number were incorrect. When they did locate it they told me they can't update my address because there is currently active service at the residence. The internet at the address will be cancelled as of March There would no overlap in service. The person who currently had internet in the apartment is moving out on March I have never had comcast before and wanted to set up new service at the location. I was told my account would have to be put on hold until April 1. When I called back the person could not find my account. I was transferred to new accounts and talked to a representative. He was not able to find anything. He told me he would have to set up a new account. He moved my appointment date up to March 31 so I would have service starting on April 1. This was confusing to me because I was told twice that I could not have an earlier appointment. He then told me that my service would be I asked why there was a difference and the representative could not explain it to me. He told me he was only authorized to charge people I asked for a lower month plan and he told that I am going to want the more expensive service and he won't change it to a lower rate. Comcast is the only provider in my area I am not sure what to do. I am stuck with this terrible provider who has managed to increase my cost and loss my account in a matter of hours. The change will happen in a week. I never contacted Comcast about the change, but Surewest put in a request to take over the phone number. I talked with a Comcast Cust Svc Rep, and he told me I had to have a new access code, which he created and emailed to me. Then, without warning or explanation they shut me out of my email. I am still a paying customer. I went through a chat session, since the gauntlet of "Press 1 for this" only gets you to someone who doesn't speak english After an hour, I was able to reset my password and get back into my email, only to find that the email confirmations from Surewest had been deleted from my email files, not in a folder or deleted files, just gone. So, Comcast sucks. I had been receiving party line phone calls from her phone line all day. I am a Centruy Link customer. She switched. She told me that she would call Comcast and get this straightened out, since this was very bothersome. I couldn't even answer my own phone without her on the other line talking to someone else. The Comcast van came out to her home, I live next door. I went out and told the the guy the problems I have been having since my neighbor had switched from Century Link to Comcast and I am a Century Link customer. He was very rude and told me that he would fix her problem as she has been yelling all day. He was gone!! I have no home phone service. He shut off her Century Link phone and obviously shut mine off also. I called Comcast to report this and to have them get someone out here to get my phone service back. I was sent all over the country and got no help at all. They told me to call Century Link. But Century Link did not shut my phone off. Comcast did. I got nowhere. You have vans all over Bellevue, WA, but refused to send someone out to fix the mess that you created. Now I have no phone service. I am 60 years old dealing with the flu. Century Link can't come out until 7: I can't believe the mess you have made of my life and how you have treated me like crap. I am going to report you and your ilk to whomever I can,. I will get on facebook, twitter, you name it and spread the word on how lousy you are. And you can't even switch someone elses phone service without shutting off the phone service of others. You are a bunch of totally inept idiots. I was considering switching to Comcast when I moved. Now that will never happen. You just lost a potential customer. This is how you treat people who had nothing to do with someone switching service and you cutting off mine, when I am waiting for doctors to call, etc. I have 21 unheard messages on my phone, that you refuse to restore me to. I hate you!! But I am sure you could give a shit. I ordered the self installed Comcast kit via Internet. The web page said my apartment was acceptable for the kit. After it was delivered I followed the easy installation instructions I contacted xfinity and they tried troubleshoot the problem over the phone. They were unsucceful. They then scheduled a tech to come to my apartment and fix the problem. The tech came, hooked a little gadget to the wall outlet and said I need a "rewire". So I then had to scheduel and appointment with one of there contractors to do the installation. My appointment with the contractors was pm on the 19th of November, at Comcast calls and says that they are running late and will be at my apartment at pm. At pm Comcast calls me and says that they can't make it at pm and will be at my apartment at pm. At pm the comcast workers show up and says that the first tech that showed up to my apartment 2 days ago was suppose to tell me that I needed a letter from my apartment office that states they are allowed to do an installation. So in conclusion after 9 days of ordering the service.. Hours of over the phone troubleshooting, 2 different repair men, and 8 hours of waiting for a repair man to actually show up, I have no cable and have to setup another appointment! I went to the office at Park of Commerce Dr. I was also told that a Comcast Tec could come to my house with a charge. I cannot pay anymore than I am already paying. I am trying to get to the Mayor and Aldermen in Savannah, just this year Comcast was challanged to stay in Savannah, Comcast promised that anytime we called the local phone number, we would get a local person and there would always be a Manager at the Savannah location, well that is not the case now, I will push as hard as I can to get Comcast out of Savannah, but I am a older somewhat disabled female citizen, os I know you do not fear anything from me,. God bless each and everyone of you'll and remember that what you give out you will receive 10 fold. Ok' this seems to be a classic "give me more money than you owe" I went out of town, on coming back I knew I had my bills and as I am setting money asside for diff. I would be disconnected This makes no sense to me, they have tryed to say it was because of the equipment, but then say no thats not it maybe its Ordered comcast bought a bundle package with promo package extra chanels. I left Comcast 2yrs ago and got Direct TV because Comcast took away chanels that I was paying for that was on my bill and they said I never had the chanels I told I can show them the bill that Ive been paying and they could care less. Got mad and went to Direct TV, did not like the dish on my roof because of snow and got stupid thinking I would give Comcast another try. I got the bundle package with promo chanels. They were supposed to be there between 5 PM and 7 PM but showed up at 7: Never got the promo chanels, tried calling all weekend but could not get through until Monday. I asked for a manager's name and number to complain. They were reluctant to give it to me, I called the manger left a message. The Manager did call a week and a half later. Their customer servise is the worst. I pray they go out of business. Going to call my State Rep. During the wind storm from hurricane Sandy on the 30th of Oct. My wife, grandson and I evacuated the house because it was unsafe. During that time I called everybody that had lines down, including Comcast. I talked to a Representative from Comcast and explained the situation, she said she would file the report. That was on Oct. This has been going on for almost 2 weeks. I want Comcast to investigate why this is taken so long. The storm has been over. Thank You for your time. A very disappointed customer. To date, they have given me the run-a-round for this gift card. After a month of service I called their office and was told "we wait 6 months before issuing the gift card, to make sure the customer is staying with us". Okay I thought. So by July, I figured it's been over 6 months, I called again, after being switched around to several customer representatives, I was switched over to a whole new department "rebate center" I was told by the rebate "the company has to call us telling us you are eligible. So I call back to Comcast main number , I was told I am eligible, as I stayed on the line, the representative called the rebate center to tell them I am eligible. I was told I should receive my rebate in 10 days. Now they tell me I'm NOT eligible. T his company should be ashamed and discredited for it's ploy to deceive consumers! I do plan on sending a complaint to the Consumer Affiairs office also. I recently signed up for comcast for our florida home. First I tried to set it up online and it refused to work so I had to call. When I called they told me the online price was no longer avail. They told me no install fee, on line the install fee was However every six months the bill goes up Well I had to call back because the billing address was different than the install address, I sat on the phone for 2 and half hours for their automated computer to keep hanging up on me. Finally got a hold of some one only to find out that the install date they gave me was wrong, and they had the address in a completely different town than where my house is. Had to start all over again and now the install charge is Then the day of install they show up and tell me that we need to pay I was told on the phone that a wireless modem was I think that its completely messed up that these companies signed a contract that allows only them to operate in areas and they have no competition to keep them inline and offer cheaper prices. I really think that the fcc should put a smack down on these cable companies. So completely unfair the way they operate. So mad right now I am very close to canceling the whole order and do with out. Skip to main content. Categories Cable TV Comcast. Rated 1. Contact Comcast Corporate Toll free phone number: Company website www. Support email address help comcast. Better Business Bureau rating B-. Browse reviews of other Cable TV. Cable One 12 reviews. Altice 36 reviews. Cox 10 reviews. Spectrum reviews. DirecTV reviews. Dish Network reviews. RCN 13 reviews. Frontier 74 reviews. Time Warner 16 reviews. CenturyLink reviews. That may do the trick. Contact on twitter at comcastcares. Still not satisfied. Below are additional resources: My story involves shoddy equipment and a call where my wife is called a liar. Let me explain…. Their equipment broke, and I work from home, so I need new equipment fast. My wife opens the box. The box is empty. We contact Comcast to explain and we are called liars for explaining our situation. This could not be true, we are lying, as they would never just mail out an empty box. Fortunately, it occurred to us, that since it sent through the postal service, the box is weighed. There is no way pounds of equipment was mailed, as the box was empty. So, Comcast mailed us an empty boxed and called us liars. Leave me a note in the comments below. They are the largest telecom company in the United States, and they have vast resources. Because of this, most of the options above are fruitless. But that topic is for a whole other post. My point: Contact me, and I will help lower your Comcast bill. Good luck. Mike Mozart https: Sign In. New Poster. To Whom it May Concern: My experience with Comcast has never been smooth sailing. Perhaps so for a brief period of time while I had no changes to make in my package, billing or account. My phone records can account for every minute. After a call on Saturday that lasted over an hour and a half and had a couple of transfers, the line got cut off and the agent took over half an hour to call back. So Comcast makes their customers have to explain everything that was discussed in a call that lasted over an hour and a half all over again?! Finally the agent called me back, only to let me know that my new place has a bulk account and that I must be transferred to another department. I could no longer wait. They advised me to cancel my current account and transferred me to the appropriate department. She advised me to call back on the 4th to avoid service disruption in the meantime. At that point I lost my head! After that call, I asked to speak with a supervisor. None were available. I asked to be called back. An account executive called me back about an hour later and gave me the phone number of the bulk account department so I could call them up to set up my account. The agent who answered said he could help..

Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call Comcast complaint department an agent. Sign In with Your Comcast Username and Password for Faster Service. Sign In Preferred Contact Email Address. Phone Number on Account. Account. Comcast complaint department. Your issue has been escalated to the Comcast Team available to these forums.

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He said he made Comcast complaint department mistake and they will reroute my money back, and that I should call my card company and tell them, and I did. Comcast manager got on the phone and told me everything was ok, and they put my money back. Well I found out today that they lied to me and process my payment without my authorization. I called tonight and they tell me it will be 10 business day before the can put my money back in my account, That is my grocery money and my gas money, and I need to pick up my life threaten medication for blood clots and now I don't have the money to do that because comcast wont give my money back now.

The manager lied for the agent they took my money out of my account without my permission. I want to file a complaint agents the agent and manager and comcast. I Comcast complaint department my money back in my account now. Thank You Carolyn Stoots. I received my bill It has gone up. I would like to have t. I am 78 yrs old. My address is 7 Priscilla Lane. Walpole Ma. Thank Comcast complaint department. Rosanne Learn more here. I had to change from comcast because I had 12 service people come in my house and couldn't fix my internet problem.

I worked from home and couldn't even get internet in my office, this is the room right next door to the main set up I have had several sales reps come to my Comcast complaint department trying to get me back as a customer promising me a great rate and will re-wire the entire house for free to make sure I get the service I deserve.

I didn't have a Comcast complaint department but to get another provider. I Would like to try comcast again if you are willing to fix all the problems I was having with your service and give me a good deal Comcast complaint department no installation fees. I will also have to pay a calcellation fee from my existing provider. I tried calling comcast to tell them this problem and they said to contact you because they couldnt give me anythig i am asking for. My experience has been more like a complete and total nightmare!!!

I have been a loyal customer for many years only to be given a higher and unreasonable charge for internet service that is subpar at best. Is Comcast really this ignorant or is this normal operating procedure for them?! The way that I see this now, Comcast owes ME Comcast complaint department for not providing a service that is paid for on a monthly basis! So now the whole thing has been turned over to collections which will work to damage my credit.

I've emailed and called the collection agency and was assured that this problem would be worked out, but nothing from these people yet and that was over a week ago. Its criminal what this organization gets by with.

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Extorting money from their customers every minute of every day. TV reception was constantly interrupted. Fair enough, I said. Service guy came out and I immediately verified with Comcast complaint department that there would not be a charge unless the problem was our fault and not Comcast. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. We Comcast complaint department just now and were told it was our fault - even though everything works fine since he left!

And all he changed was Comcast equipment. Out and out lie! Comcast complaint department we never called for, or experienced the need to call for service since.

Hell, that's just stealing. This issue in particular is concerning Comcast complaint department mobile service. I spoke with a representative via phone in Dec source the 14th because I had no mobile service. On my end it showed it should havebut I know errors happen Comcast complaint department I just wanted to know what I needed to do to get my service restored.

I paid that amount and we discussed when my next payment would be due, I asked if there had been an upgrade to services where I could pay my bills early if I wantedthe representative stated that service was not availablehowever they would pass that Venus a mature gangbanged in stockings to higher support management and maybe in the future that could be an option.

I was encouraged to sign up for the mobile app and the Xfinity account, which would help me follow closely the billing I called and had those two items set upand I check on my bill status, again to ensure that what I was told was correct about no bill due until Feb 3.

I was told that was correct. Yes I was given a My service should have been restored, my next payment is due Feb 3, I would have to say this was the worst cable install I have ever had.

Nude scam Watch Facial treatment in london Video Mif fuck. This could not be true, we are lying, as they would never just mail out an empty box. Fortunately, it occurred to us, that since it sent through the postal service, the box is weighed. There is no way pounds of equipment was mailed, as the box was empty. So, Comcast mailed us an empty boxed and called us liars. Leave me a note in the comments below. They are the largest telecom company in the United States, and they have vast resources. Because of this, most of the options above are fruitless. But that topic is for a whole other post. My point: Contact me, and I will help lower your Comcast bill. Good luck. Mike Mozart https: I have had internet service through xfinity, and we just added t. This one needed form ware update, we were told that we would have a service tech at our house by 10 am next day, to disregard what the text message said about the scheduled appt date. Now were told a tech will be here tomorrow. Matt in Harrisburg solutions listened and noted my complaints and I left message on his supervisor Johns phone that Matt had an exceptional demeanor as he listened and noted my complaints. Matt was the most positive experience with Comcast infinity. It is enough for robot to verify name, address and last 4 social. I should then simply state tech,,billing etc. When I purchased 2 of them from infinity I was assured help when needed,,The last time I needed volume and after taking me thru settings and moving volume button it still would not ring aloud…Your tech support told me the phone was defective and gave me directions to Samsung store. Instead I called Samsung and it was ringing aloud. Please get your techs a Samsung Galaxy S9 plus phone so the can help and give techs training on this phone…I am not getting what I am paying for…. Showing results for. Search instead for. Did you mean: Sign In. New Poster. To Whom it May Concern: My experience with Comcast has never been smooth sailing. Perhaps so for a brief period of time while I had no changes to make in my package, billing or account. My phone records can account for every minute. After a call on Saturday that lasted over an hour and a half and had a couple of transfers, the line got cut off and the agent took over half an hour to call back. So Comcast makes their customers have to explain everything that was discussed in a call that lasted over an hour and a half all over again?! Finally the agent called me back, only to let me know that my new place has a bulk account and that I must be transferred to another department. I could no longer wait. They advised me to cancel my current account and transferred me to the appropriate department. She advised me to call back on the 4th to avoid service disruption in the meantime. At that point I lost my head! After that call, I asked to speak with a supervisor. None were available. Your Customer Service is awful. I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel. I told him the price that would fit my budget which was agreed and he told me that he could help me now.. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive. I have contacted you all since day one about this. I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied.. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. I am sooooo not a happy customer. I feel duped, and cheated ;. We experienced a severe winter storm last Wed. March 7 in which the wires for our cable service was pulled away from the house by falling trees. My daughter first called Comcast on Sat. March 11 to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3: We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - I'm not holding my breath! I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided. I spoke with Denise in retention escalations customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. The error was on the part of Comcast. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. Comcast needs to review the call. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded. In October of I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket. He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. He still tried to get me to do another ticket. He also said that even if there was no service I would be responsible for an early termination fee. I told him I would never recommend his company to anyone in fact I will actively promote a negative viewpoint to people. I still cancelled the service I mean why would I pay for a service that I was not getting? Since this is how Comcast chooses to treat the customer, I will never ever be in need of their services again. If you're service is consistently this poor others will be doing the same as I. Soon you'll be having team building meetings trying to figure out why sales are dropping. I'm certain at best I'll receive a canned email response expressing regret about my experience but there will be no real effort to right the wrong. Cable workers while installing new cable on my property at Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug. I want it fixed before I have to start watering my lawn. I can be reached at 1 I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home. My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works. Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store located in the dumbest place - next to the Secretary of State driving facility - no parking and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with who, by the way has very poor English , told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Have been having problems with phone and internet for about 2 weeks now. I had to sit in the phone for 2 hours the first time! Then again the same week. Now today an employee of our beloved comcast shows up to do work in the apartment below is and as of a. The guy disconnected our service and after more than 4 hrs on the phone all I got was in sorry.. Is this the type of employee comcast hires? One who causes damage and inconvenience and tells us a have to wait to have it fixed?! Unacceptable Comcast! The local weather channel in Westmorland county Pa. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over We hope your management will reconsider to refurnish this option to our cable access. In January we upgraded our cable box and were told if we subscribed to triple play we would be pay 10 less per month then what we were already paying and would receive premium channels. Sound s like a great deal doesn't it? I then get my phone switched over to Comcast and now have triple play, all is good right? Itemized on the bill is all the the home security fees for installation, camera, activation fee and even a monitoring fee. WOW, how good is this security system when they are monitoring a system that we don't even have. That would make me feel real safe with their security system, they don't even monitor, or they would have known I was not activated, my current security knows when I'm on or off line. Call billing customer service, after over 30 minutes and 3 separate people was told bill would be fixed and a new bill would be sent out to me. Great, thanks for your help Call again over 30 minutes on the phone, and a lovely lady tells me she will have this all straightened out for me, and by the way I didn't pay my bill last month, oh that's right I'm still waiting for the adjusted bill that the person in February told me I would receive. She assures me that this what my new up to date adjusted amount due is and that she understands my frustration and will have her supervisor call me when her shift is over and allow me to vent my frustration, great Mind you the overdue amount is due to their monitoring and installing my wonderful security system that I never received. Back on the phone again, after speaking with 3 people again, I now get to a manager in customer service. At this point I am livid and frustrated and very upset that they have now accused me of not paying my bills and sending out threating notices to turn off my service. Wow, interest? At this point I tell this lovely sarcastic customer service manager who by the way told me to relax, WOW I thought I was the customer , that I wanted to return to my original service prior to all this lovely fiasco, and he tells me sure and don't forgot to return your new box or we will charge you. Now mind you I have been a customer for over 28 years, have paid my bill, have been a loyal customer and this is how I'm treated? I guess being a loyal customer for 28 years means nothing, and when I told him I was going to look into switching service he implied that I should do what I needed to do, well I have, and believe me I'm telling everyone I know what horrible customer service Comcast provides and the horrendous experience that I had. Good bye Comcast. Believe me word of mouth for bad customer service spreads like wildfire and I intend to spread my word far and wide. Hello Complaint Dept. I'm appalled at the service I was given at one of your customer service centers. I waited in line for about ten minutes to be service at the front desk. During that time one of your service reps came out into the lobby and requested that anyone wanting to make a payment must move to the other line to pay at the machine. So, I asked her " am I not able to make my payment at the desk, after all I have waited in this line for ten minutes. Her response was "No! Her response, " I'm sorry we do not take payments at the counter and you have to move to the other line". During this time several customers came in and were in the line to make a payment at the machine. I was asked to move from the line I was in and into the other line behind customers that had came in after me. Instead of your customer service representatives assisting the customers that remain in the lobby. Your rep came back out into the lobby to sell girl scout cookies!!!! What type of business are you running? This is not excellent customer service of which we all deserve when we are giving you our money of which keeps you in business. Us the customers. It is apparent to me that this is normal procedure at this center. No one should be treated like this. If this is your policy and if this is the type of customer service you have in place, then I am considering changing my service to another company. From my experience i'm sure other customers have experienced this as well. Another time service doesn't show up or even call when scheduled. This is just a small sampling of the last year with these jerks, if I listed them all I would need to find a book publisher. This has been escalated to corporate level and still problems, not just for me but for others in the area. How do they stay in business? They have the worst service, and don't care about the customers at all. I can't wait for FiOS to come to my area! In November of , Comcast dug up my yard with zero notice. I have called many times to take care of this issue, but no one will help or address this issue. There is still a massive hole in my yard and I am extremely concerned about the lack of notice on the part of Comcast as well as their refusal to fix this. See attached photos. Please address this so that I do not need to seek legal counsel thank you. Your tech support is terrible. I called and was told to exchange my modem due to intermittent issues. I did this and called in after powering up my new modem. The technician was useless. After almost an hour of working to get me online he ended up telling me that the problem was my computers. I told him I have 3 computers and it was not possible that all of them had issues. I asked him to provide a tech to visit and he refused and told me to have my computers checked out. Well, my computers all work fine. It worked and so do all my computers. Your tech wasted my time and your money! He said his name is Jalie? Uverse is looking pretty good! I had comcast over 4 years ago. When I canceled, I had a appointment and they sent someone to pick up the equiptment. The guy must not have returned it. They tried to charge me for it. I had no reason to keep their equiptment. It took over a month to get it cleared up. I was moving and that was the last thing I needed to deal with. I was told now you have to take back the equiptment to the comcast store or ups take it. I was glad to hear that. I went with comcast again. I only went with them because dish and direct tv have a 2 year contract. I ask a year ago to get a remote that was sticking. They didn't want to sent me one. I gave up, and in Jan of this year I ask again. I got a remote and it was the wrong one and it did not work. I have went online and chatted 2 times and called 3 times. I was charged 9. I still have not received a remote that works. I am not happy with comcast at all. I see where they have remotes on ebay I am going to check into that so I won't have to call comcast again and won't be charged shipping and other fees again. I would give no stars if that were possible. I called earlier in the week with no resolution. Called again at 7: Upon expressing my dissatisfaction I was told the issue would be escalated and I would receive a phone call from dispatch. Called again 2. Was again told this would be escalated and I would receive a phone call. Received an e-mail with a case number but no phone call. Called again about noon asked for a supervisor, the call was obviously given to the person next t whom I was talking to as I could hear them snickering in the background. Was told a tech was scheduled between Noon and 5. Comcast support tech never showed. Called again at I've consistently asked for a call from a local supervisor and have ever received one. I have been with Comcast for a long time and always pay my bill on time. My issue is I upgraded my plan with to include telephone service. The only reason why I upgraded was for the international plans. The new plan was mins on a land line and unlimited international call if I use the Comcast xfinity connect application through my cell phone using my wifi. That what I was quoted. I ask the sale representative if that was true and she told me "yes". I ask her the same question 3 to 4 time to make sure if it was unlimited international phone call using the xfinity connect apps and she still said "yes". So I upgraded my plan. I call the billing department regarding this situation and was told that there were no unlimited plan and I had to pay my bill. I had talk to many of the billing manager and sale manager regarding this issue but with no luck and would not help me at all to resolve this issue. I would like to resolve this issue as soon as possible. The other TVs in the house were receiving the picture fine, no black out screen. So 'Mary' says she will check into the problem. She comes back on the line and states she is sending a signal to the problem TV to see if that resolves the issue. I'm guessing she knows what she is talking about so I follow all of the directions she continues to give me to turn off power, unhook cables, etc. Immediately my TV screen goes to static with no picture on any station. She will send a new one out to me. So I try to call into the customer service line to let someone know about my situation. I get a recorded message that a service outage has been reported for my cable line and it should be resolved by 4: Now understand, I was reading this message at 6pm and the problem had not been resolved. To make matters more confusing I checked on my main digital starter TV and it is working fine, no outage, nothing. Obviously they are not working on anything at my house. All i want is the new digital adapter! Is there anyone else I can contact to take care of this problem? All three of my services, telephone, internet, and TV, keep going out on a frequent basis. When I speak to Comcast, there is always some new and incomprehensible reason. The latest today is that "there is an outage. I also want to know WHY these "outages" keep occurring. Nobody knows. I get transferred around, being periodically placed "on hold" usually for upwards of 30 minutes. Twice, after being on hold, I was disconnected deliberately? I finally started to ask for someone from the administration. Again, I was jerked around, put on hold for lengthy periods of time, then disconnected, then finally being told that the name I was told to ask for is just a plain supervisor. I still have note gotten answers or fixed equipment. I was on the phone all day today with Comcast, hour after hour. Ultimately, I got nowhere. I called on Feb 17, to learn about my options for reducing my monthly bill. I called back 3-weeks later with a question about my bill and decided that I was going to cancel my service with Comcast. I have made several calls into Comcast and I keep getting empty promises about a manager calling me to resolve this matter. I've asked for proof that the service rep on Feb 17th mentioned anything about this contract and they refuse to present it. Because they don't have proof and they simply are taking advantage of their customers. How dare you Comcast lock people into contracts without letting them know. I want this resolved! No service for past 4 hours. No resolution. As much as I like Comcast TV, when it is working fine, it is beyond a doubt the worst company to contact and get help from when it is not working. I already knew that. That was why I was calling, because my service stopped working. After 3 hours it is still not working and I have to go thru all the recordings again verifying my name address etc. I could not understand what he was asking because I didn't understand what he was saying because of his accent. I finally told him the error code and told him I wanted a refresh signal. Finally out of frustration I hung up the phone. What happens? He calls back and asked what was wrong with my television. When I told him the code again, he again wanted me name and telephone number and address and soc. If the issue does not get resolved, there is no need to keep a cable service if I can't watch television. I may have to get rid of the television part of Comcast and get a different provider. Hope not. Please hire people from America that speak English to handle issues. A new line for cable TV and internet was run through my back yard. Comcast tech said it would be buried in approximately 4 days. It has been over a month. The line still goes through my backyard, where my 19 month old child plays and has tripped over it several times. Hope she doesn't break a bone one of these times. Please share this complaint so that Comcast will not get away with this type of behavior again! I want to know where my credits are for the 6 months that Comcast was supposed to close my case with the wrong TV Modem Wi Fi box. They gave me the wrong one since December and over-charged me a lot of money. I hold Betsy for all the credits for 6 months of over-charges. She will need to be in the court case. I also rather not bother with court and I am demanding all my credits. Stop ignoring me!!! Where are the credits? So lets go and now tell me about how much credits that I have. So it should be 62 for each of the 6 months from December 23, through May 23, Lets go!!! They dug up part of my lawn. I feel they did not do a very good job and also Comcast never notified me that they were doing this. Where was the communication? It finally came on approximately 3 hours later. This is not good service. I now have 2 boxes on my front lawn. I feel I should get better service. My daughter encouraged me to return to Comcast because she has the Xbox and thought I would enjoy the new features Comcast have to offer so, against my better judgement I gave in. It was the weekend, the grand kids were coming over so, I settled for the regular boxes with the intention to call back and upgrade which I did. Appt made for Sunday April 12 , 3pm To five. Four thirty no call, finally I made a call at 4: Rep was quite nice and did his best to help. I was asked to wait almost another hour for a tech to come. I believe that it is nice to be important but more important to be nice. Comcast services is not nice. My time is important and offering me credit does not give me back the time I waited. Comcast need the ordinary people as well as the big business. Comcast is so big they do not value customers time I am looking into starting a movement to sue companies such as Comcast and others who think it's okay to be disrespectful of people time. We are all valuable stop wasting our time. I shouldn't be surprise, I did not expect better. Respect for customer time is not a priority in this society why did I think that comcast would step up nothing has changed in this area. Some improvement has been made in customer services but this area is not one of them. I know nothing will be done but hey I am good I have God he is perfect.! Just thought I let you know how I feel. I am not perfect but I am respectful. The service department does not show up to there appointment on time. When you call them back they will tell you that they were there. Greeneville, TN office's staff all seem to be incompetent and should be fired for the lack of knowledge in that group. Do not ever use Comcast the worst cable company in America. What happens with my Comcast is my bill is different every month I have to challenge it. I spend at least 30 minutes a month talking to a representative about my Comcast bill. Not only am I frustrated about having to call every month my time is worth money also. But when I get a representative that usually came speak English or pronounce my name. I've been a loyal customer since s I feel I shouldn't have to call every month or so to get my bill adjusted. I think you should reimburse me for my time and efforts. Very unsatisfied with your service. I have charges on my account that are incorrect. So you interrupt my service for your mistake! What kind of business is this? Your employees laughed at me multiple times as well as keeping me on the line for over two hours. Then I get these on demand service credits that are invalid! I was told on friday, the 3rd of april that if I paid 60 dollars that would secure my services until atfer the 5th of april, then i could pay the balance, but today on the 4th of april, i was called and told that if I do not pay today, that my services would be disconnected, now I was lied to, and I have had enoungh of the high price for cable, and if you want me as a coustmer then you will keep your word, but if not then I will not keep my word, and I will find someone else to have service with, and you will have to kill me in order to get any money from me, just tired of telling your companey that i get paid once a month, but when I had to pay to go to a doctor, or pay for cable, i thought living was the best, but your company says that was a bad choice, and i was laugh at by your reps, that was on the phone, simple, you wait til the 6th of april or you will not get nothing at all, your choice I called to make an appointment and set up service. The gentleman on the phone seemed to want to finish my order as soon as possible, disregarded my needs and set up my appointment for April 7. I asked if I could have an earlier appointment and was advised to call another number and they would be able to look. When I called they verified that April 7 was the earliest appointment. After these two conversations I got a verification email. When I got my confirmation email I noticed that my address and phone number were incorrect. When they did locate it they told me they can't update my address because there is currently active service at the residence. The internet at the address will be cancelled as of March There would no overlap in service. The person who currently had internet in the apartment is moving out on March I have never had comcast before and wanted to set up new service at the location. I was told my account would have to be put on hold until April 1. When I called back the person could not find my account. I was transferred to new accounts and talked to a representative. He was not able to find anything. He told me he would have to set up a new account. He moved my appointment date up to March 31 so I would have service starting on April 1. This was confusing to me because I was told twice that I could not have an earlier appointment. He then told me that my service would be I asked why there was a difference and the representative could not explain it to me. He told me he was only authorized to charge people I asked for a lower month plan and he told that I am going to want the more expensive service and he won't change it to a lower rate. Comcast is the only provider in my area I am not sure what to do. I am stuck with this terrible provider who has managed to increase my cost and loss my account in a matter of hours. The change will happen in a week. I never contacted Comcast about the change, but Surewest put in a request to take over the phone number. I talked with a Comcast Cust Svc Rep, and he told me I had to have a new access code, which he created and emailed to me. Then, without warning or explanation they shut me out of my email. I am still a paying customer. I went through a chat session, since the gauntlet of "Press 1 for this" only gets you to someone who doesn't speak english After an hour, I was able to reset my password and get back into my email, only to find that the email confirmations from Surewest had been deleted from my email files, not in a folder or deleted files, just gone..

My first appointment was on a Sunday 6 Jannormally you guys send an email or text reminder of the upcoming appointment. I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan The tech again showed up time 7: My husband asked if he had a work order, the tech stated no. The tech worked about 30 mins, he then stated he needed another tech help because the job was to big.

The second tech arrive around 8: They both worked till around They returned around 6: At this time, I return home from work, my husband was totally over it so talked with the techs. I original tech who was here at 7: After they left, I notice they only connect one box main boxI had an order in for three boxes.

In the room Comcast complaint department the main box, which is my bedroom they left a mess, please note pictures. In the second place which is my TV room they also left a mess, note pictures and Amateur redneck mmf Comcast complaint department do not work. They did not return on the following day 8 Comcast complaint department nor did they call. My husband called customer service and spoke with a Roy, who stated the ticket was closed out complete.

Which at that time he told my husband he could Comcast complaint department out another tech at a fee?

My husband explains the issue in more detail and Roy started he would send the tech out at no charge. My husband stated he did not what the same tech Roy stated he Comcast complaint department not guarantee that. My question how the tech was able to close the ticket out without my consent. I total love your cable, but this is totally unacceptable, if this tech return on tomorrow 8 Jan My husband will Comcast complaint department allow him back into the home. At this point I would like with another carrier Fios.

You really need to do a better job on Comcast complaint department your tech, I really this web page this guy did not known what he was doing. And after reaching out the other tech Comcast complaint department was no help.

I sent on hold for 45 minutes when the person answered I was then put on hold for another 20 minutes. Does Comcast not want new customers? In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months.

I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far Comcast complaint department I am concerned, Comcast has broken their contract with me and I intend to break mine with you.

Contact Comcast Corporate

This was the final straw. This is nothing short of dishonest, shoddy business practice. Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter.

Very Discouraged as a long time customer Would appreciate a Comcast complaint department to these issues. Can never reach a competent person to transfer or star service. Worst customer service ever. I spend so many hours trying to reach Comcast complaint department that can help I might as well work there yet I have a bill to pay.

Then service never works without interruption. Sound started cutting out early in the game, picture started to feed over and block out as the game went on.

Your issue has been escalated to the Comcast Team available to these forums.

Unwatchable in second half. Poor quality service Comcast complaint department something I wanted to see Comcast complaint department something I am Comcast complaint department for. I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around.

That was the first problem but I had no idea what I was instore for. Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free. I called your billing dept and talked to supervisor Andrea and she said she Comcast complaint department not believe me basically and this was a Comcast complaint department charge.

Then I spoke with another supervisor Jen with her customer number of? She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I would sign something for a new box.

Wow that billing person was really quite rude. Ok I was told by the original guy who wrote it up and then the guy who installed it. All through the installation I verified it was free. I just wanted the free and everyone nodded that it was read article with installation.

Now no one can find a thing in the notes supposedly Why Comcast, why do you have to be so hard to deal with anyway? One person says one thing and the next person says something else and then there is no one else I have been such a loyal customer with you for 8 years plus and you do this?

Why stay loyal when there are so many other companies? Joseph, Mi Had one channel on Christmas storytoday Dec 23, it is repeated story. I am stuck on station 2. Than you put us in the stations,all advertising. Than gov etc. It looks like it's time to cancel. Bonanza,gunsmoke ,big valley. Who wants repray channels. You know rabbit ears channels has,!!!!!!! Why am I paying for those Comcast complaint department Do you think we only have GED grade levels Youtube, Netflix, hulu, roku and more is comming.

Xxxc sexy Watch Big boob amateur porn reddit Video Home Video. I am completely disgusted with this company. There is a serious lack on communication between dispatch and customer service reps. I have been a valued customer of Comcast for more than 15 years. On the morning of Monday, November 26, , my television screen displayed an error code of RDK It would not allow me to see my television. I know on several other occasions storms etc. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service. Wednesday November 27, I called Customer Service and reported the issue. The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, from 8: Technician James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed. Evening of Friday, November 30, On the evening of the above-mentioned date, my television had now two error codes: I called Customer Service on Saturday, December 1, again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, This technician inspected the outside and changed the box to another box. Again, I was assured that this should resolve the problem. Monday, December 3, Surely the next day, December 3, , both error messages appeared again. Therefore, I called Customer Service and alerted them again of the problem. I expressed my disappointment and then asked if a supervisor would be able to come and resolve the problem. I was assured a supervisor would be on my scheduled visit, for Thursday, December 6, between am. A representative by the name of Dennis from Comcast contacted me and told me he would be my point of contact during this matter. He advised me to call him at after the technician leaves on Thursday. Thursday, December 6, Thursday, December 6, , I called Dennis to alert him that no technician showed up for the appointment. He says an automated call was placed to me at 9: I said I did receive an automated call at 9: However, the automated service call said if you want to keep your appointment no further action was needed so I hung up as I have in the previous calls received. He insisted that the service said I canceled the appointment. I advised Dennis that I would not cancel this appointment. I needed service restored. Dennis said he would try to get a technician out today but doubted it. After I spoke to him, I received a text stating that my next appointment would be Friday, December 7, from 8: Then another text came with an appointment for Thursday, December 6, between 1: Tyrone the technician did arrive today at 1: Tyrone changed the box and stayed a while to see if I would experience another incident. I was grateful for him to come. I told Tyrone how this experience has affected me greatly and how my faith in Comcast ability to resolve this issue in a timely manner has been severely disappointing. This experience has shaken my confidence if I will have service from day to day. I hope this time the problem has been resolved. As a valued customer, I would greatly appreciate a letter of acknowledgment of this unfortunate experience and to be compensated for days of interrupted service. Review your bill in detail every month. Continuous Internet access delays, calling customer service weekly, speaking with various people regarding credits no credits have been a private Applied to my account. Bill increase without notification. I currently have two Comcast Xfinity accounts under my name Susan Miscally and cell phone number Through four different calls from in the past ten days, it has come to my attention that there is a third party who has an account with my cell phone number, too. November 14, at 7: November 17, at 8: I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up for December 1, between 1 and 3 pm. This call was not linked to the other account because I had no knowledge. They simply took my name, address and account number and set up the service call. November 24, at 1: November 24, at 5: I explained to him that I already had a service call set up for December 1, He then gave me the service address and asked if this was my address. I explained that someone else must have my phone number listed on their account probably a typo. I asked if he could remove it and he told me he would transfer me to customer service. I spoke with customer through his transferring my call and was told that they do not have the authority to remove a phone number. I explained that someone has to have the authority to correct a phone number. I left the store where I was shopping and stopped by my local Xfinity store and was told the same thing. The girl there put in my cell phone number and pulled up three accounts. I attempted one more call to customer service and was given two options: Who would want to change their cell phone number that they have had for more than 25 years? I asked numerous times to speak with a supervisor and I would be placed on hold and the girl would come back on the phone and repeat my two options. I explained no less than three times that neither fixed the problem. I suggested contacting the other party via an email address or mailing address to have them verify their phone number. How can this be when they have supposedly called them 4 times in 10 days? She also refused to give me a mailing address for this formal complaint. She said I could look it up on the internet. I would appreciate someone with some authority contacting me to get my cell phone number off the account of whoever lives at the Georgia address showing my cell phone number. Comcast does not have a diversity programing, expect parent to pay for kids programing, and what I expected of music artist, all videos ever made on demand, don't down videos just because of online, Korean music like AOA isn't there and Arab programs, there's no brown people. This was to be the in-service date with Comcast. However, due to faulty preplanning by Comcast, the service could not be installed and is not installed as of this date. However, a faulty port did take place on that date, taking the internet service and a portion of our voice; we can call out, but not in. Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled. We also discovered that Comcast cannot find our number that was ported. Frontier says it has no record of the requested port, but that it appears that a partial or faulty port was in fact made. They say they cannot help because of the port; only Comcast can. We are requesting that are number be found and returned to Frontier so we can have service while Comcast attempts to provide the service that we asked for. The mobile division is lousy called two weeks ago about my SIM card locking up and was told no way to solve other than getting a new SIM card so I placed an order for one with them that was two weeks ago. Wild one part of that division works very effectively. I would get a different service. I really enjoyed those two features, as well as my guest, please bring them both back. Horrible customer service. Racist and rude. No improvement. East haven location In Connecticut. Broken waterline on August Investigation results determined Comcast cable responsible. Called daily, given ticket We're told every day someone will call. No response! I mark each mail as spam, i've set up over 25 filters to re-direct such spam and delete it only to have the number of junk email increase two fold the next day. My calls average 50 minutes and still no one can fix it. I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill. So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month. Soon I'll have as much money as the Roberts and the Cohens. Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding. You never have anything interesting to watch on tv , not even on the weekends but yet you are charging high prices for the bill every month.. I cannot find any descent movies that are free not even on infinity demand.. On saturdaysit's even worse Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching. We have had NO service on 2 of our 3 boxes since August 1, I have called Weekly since then to have this fixed. Today is October 6, Still no service. Your ARE Thieves. I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment. This is totally inappropriate, dishonest and very unethical I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. In March of , my agreement with comcast expires. At this point I will have to discontinue Comcast. Unless Comcast attitude and dishonesty changes, I will move on.. Hopefully they will make this issue public. I have also emailed all our friends and neighbors to be very careful in dealing with Comcast. I expect to have an immediate response from Comcast. Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated. Switched to xfi from regular comcast service. Splice repair was made over a year ago cable still not buried and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. The trash is still in my yard. Id like these issues resolved. You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened , at 6: He pissed off many drivers, just by the sound of horns blowing. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW! I signed up online for cable and enter net and dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for. They told me I would get it in business day and I didn't get it so I called them and they said I'm not getting it. I got your. Cable and enternet and I have to pay over I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is , She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works. I spent 38 minutes with customer service what a joke only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. Time to file a complaint with BBB. Don't expect to hear from you but wanted to express my opinion. As much money as I we pay for service we should be able to view the sport s channel s. Come On I received 2 automated calls confirming appointment. I waited while on vacation for minutes expecting their representative to show up. At I called their customer service who responded there was really nothing they could do to get someone out today to accommodate my schedule and sometime things happen. So unacceptable. I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. I am very disappointed in Comcast. I hope you can resolve this matter. Thank you for your time in this matter. Sincerely Gayle Neveloff. I'm very disappointed at the level of care and concern I received from your company!!!!! I've been a value customer with your company for a couple of years!! I've always made my payments and to be treated in this matter has definitely made this experience undeserving! Now in March you notice I made two payments Plus I decided to add two additional camera to the two I already had. The installation fee and the cost of the camera will be waived. I spoke with Gabriella id , I spoke Alex on April 30th. They both saw in the notes that the camera and installation fee will be waived. This is the most unheard of outrages false chargers I've ever seen in cable business. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for. This is the second time we have tried to get Comcast. Each time Comcast came out they said we needed a cable connected to our house. I have had to call Comcast many times to get a report as to when we would get service.. I've spoken with a "Doug" once and have called him several times since June 5th and he does not return my calls. As far as I know, nothing has been done and it looks like Comcast does not want our business. Your Customer Service is awful. I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel. I told him the price that would fit my budget which was agreed and he told me that he could help me now.. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive. I have contacted you all since day one about this. I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied.. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. I am sooooo not a happy customer. I feel duped, and cheated ;. We experienced a severe winter storm last Wed. March 7 in which the wires for our cable service was pulled away from the house by falling trees. My daughter first called Comcast on Sat. March 11 to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3: We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - I'm not holding my breath! I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided. I spoke with Denise in retention escalations customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. The error was on the part of Comcast. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. Comcast needs to review the call. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded. In October of I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket. He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. He still tried to get me to do another ticket. He also said that even if there was no service I would be responsible for an early termination fee. I told him I would never recommend his company to anyone in fact I will actively promote a negative viewpoint to people. I still cancelled the service I mean why would I pay for a service that I was not getting? Since this is how Comcast chooses to treat the customer, I will never ever be in need of their services again. If you're service is consistently this poor others will be doing the same as I. Soon you'll be having team building meetings trying to figure out why sales are dropping. I'm certain at best I'll receive a canned email response expressing regret about my experience but there will be no real effort to right the wrong. Cable workers while installing new cable on my property at Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug. I want it fixed before I have to start watering my lawn. I can be reached at 1 I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home. My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works. Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store located in the dumbest place - next to the Secretary of State driving facility - no parking and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with who, by the way has very poor English , told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Have been having problems with phone and internet for about 2 weeks now. I had to sit in the phone for 2 hours the first time! Then again the same week. Now today an employee of our beloved comcast shows up to do work in the apartment below is and as of a. The guy disconnected our service and after more than 4 hrs on the phone all I got was in sorry.. Is this the type of employee comcast hires? One who causes damage and inconvenience and tells us a have to wait to have it fixed?! Unacceptable Comcast! The local weather channel in Westmorland county Pa. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over We hope your management will reconsider to refurnish this option to our cable access. In January we upgraded our cable box and were told if we subscribed to triple play we would be pay 10 less per month then what we were already paying and would receive premium channels. Sound s like a great deal doesn't it? I then get my phone switched over to Comcast and now have triple play, all is good right? Itemized on the bill is all the the home security fees for installation, camera, activation fee and even a monitoring fee. WOW, how good is this security system when they are monitoring a system that we don't even have. That would make me feel real safe with their security system, they don't even monitor, or they would have known I was not activated, my current security knows when I'm on or off line. Call billing customer service, after over 30 minutes and 3 separate people was told bill would be fixed and a new bill would be sent out to me. Great, thanks for your help Call again over 30 minutes on the phone, and a lovely lady tells me she will have this all straightened out for me, and by the way I didn't pay my bill last month, oh that's right I'm still waiting for the adjusted bill that the person in February told me I would receive. She assures me that this what my new up to date adjusted amount due is and that she understands my frustration and will have her supervisor call me when her shift is over and allow me to vent my frustration, great Mind you the overdue amount is due to their monitoring and installing my wonderful security system that I never received. Back on the phone again, after speaking with 3 people again, I now get to a manager in customer service. At this point I am livid and frustrated and very upset that they have now accused me of not paying my bills and sending out threating notices to turn off my service. Wow, interest? At this point I tell this lovely sarcastic customer service manager who by the way told me to relax, WOW I thought I was the customer , that I wanted to return to my original service prior to all this lovely fiasco, and he tells me sure and don't forgot to return your new box or we will charge you. Now mind you I have been a customer for over 28 years, have paid my bill, have been a loyal customer and this is how I'm treated? I guess being a loyal customer for 28 years means nothing, and when I told him I was going to look into switching service he implied that I should do what I needed to do, well I have, and believe me I'm telling everyone I know what horrible customer service Comcast provides and the horrendous experience that I had. Good bye Comcast. Believe me word of mouth for bad customer service spreads like wildfire and I intend to spread my word far and wide. Hello Complaint Dept. I'm appalled at the service I was given at one of your customer service centers. I waited in line for about ten minutes to be service at the front desk. During that time one of your service reps came out into the lobby and requested that anyone wanting to make a payment must move to the other line to pay at the machine. So, I asked her " am I not able to make my payment at the desk, after all I have waited in this line for ten minutes. Her response was "No! Her response, " I'm sorry we do not take payments at the counter and you have to move to the other line". During this time several customers came in and were in the line to make a payment at the machine. I was asked to move from the line I was in and into the other line behind customers that had came in after me. Instead of your customer service representatives assisting the customers that remain in the lobby. Your rep came back out into the lobby to sell girl scout cookies!!!! What type of business are you running? This is not excellent customer service of which we all deserve when we are giving you our money of which keeps you in business. Us the customers. It is apparent to me that this is normal procedure at this center. No one should be treated like this. If this is your policy and if this is the type of customer service you have in place, then I am considering changing my service to another company. From my experience i'm sure other customers have experienced this as well. Another time service doesn't show up or even call when scheduled. This is just a small sampling of the last year with these jerks, if I listed them all I would need to find a book publisher. This has been escalated to corporate level and still problems, not just for me but for others in the area. How do they stay in business? They have the worst service, and don't care about the customers at all. I can't wait for FiOS to come to my area! I asked often and also when the installer was in my home if I needed the cable box. No real advice was given but the cable was installed anyway. I am not receiving any service anymore. I can no longer afford the cable box at this time and it was hard to before. It would have been so nice had they shown me how to best use their service with the type of new TV I had. BUT — no one had authority to actually refund the charge. So they opened a ticket and escalated it. TWO weeks — no call back. And what happened? Impatient — I finally convinced him to transfer me. And yet — in the end — she could NOT give me the credit on my account deserved. Your email address will not be published. Bills is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon. How to Contact Comcast Headquarters for Complaints 5 comments. Comcast Customer Service 1 Click here for all contact methods Attempt to speak to an escalations manager. Contact Comcast Retention Team they are resourceful Same as above, but say: I want to cancel Comcast service. You will be routed there. Contact Comcast Headquarters by phone or mail: Let me explain… Their equipment broke, and I work from home, so I need new equipment fast. Gary Behler on February 3, at 3: Jean Winter Thomason on February 5, at 6: I asked her whether she had run my credit and she said she had. She apologized several times, said I was right. I asked to speak to a supervisor. Finally I asked to be transferred to the cancellation department. I was transferred, had to explain everything all over again, was placed on hold twice. Not surprisingly, this agent was also very unhelpful. The agent had long pauses of dead silence. Again I requested a supervisor. She said somebody would call me tomorrow. I wonder if Comcast even has supervisors. Or perhaps they are too busy handling the awful customer service provided by their agents. I lead a customer service team and find this situation appalling. This is no way to treat anyone, let alone a customer. Start Article. I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered?.

We are bypassing your system For the past three days Comcast complaint department internet service is sporadic. Connection is interrupted every 5 min. I am very disappointed check this out comcast service. My complaint is as follows. I have to temporarily move out of my home for a few months while repairs are done. I am a contractor for Comcast who sometimes has to work from home.

I moved in with my mother in the same town that I live and because she has service I can not Comcast complaint department my service here, I Comcast complaint department to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so I will have the necessary bandwidth and my fav channels.

I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business. This is more than an inconvenience, it is causing an decrease in my revenue.

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Since when can you not have two separate services in 1 house? If Fios was available here I wouldn't be writing, you would have just lost a customer. I have been with Xfinity Mobile since Then send the phone to my name to a totally different address when the person received it she forged my name.

I called right away and had Comcast complaint department blacklisted so she Comcast complaint department be able to access service.

Ssbbw pussy Watch Free live por Video Sulmankhan Xxxxxcx. I moved in with my mother in the same town that I live and because she has service I can not transfer my service here, I have to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so I will have the necessary bandwidth and my fav channels. I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business. This is more than an inconvenience, it is causing an decrease in my revenue. Since when can you not have two separate services in 1 house? If Fios was available here I wouldn't be writing, you would have just lost a customer. I have been with Xfinity Mobile since Then send the phone to my name to a totally different address when the person received it she forged my name. I called right away and had it blacklisted so she wouldn't be able to access service. I called the Fraud Department the first time he told me to dispute it with my bank I explained I shouldn't have to it's not my error. I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. I had an even exchange for my phone. I ended up returning it on the 20th day which is my responsibility. I called and was told it was returned and in the warehouse and I should receive a credit in a couple of days. I waited 10 days as I know that they take longer. I finally called on November 22, I spoke to someone who told me on November 11 another customer support person said it was not in the warehouse. Of course she took no further steps to locate it. He said he found it and could refund my money. He said needed a supervisor to credit it to my account and to please hold. I again called and spike to customer service and they said they would take care of ti. I waited a week then when I was unable to see a credit I had my bank dispute it. I called Xfinity billing asap. I said I wanted to speak to a Manager or a Supervisor there are never any around, either they are none that are highered. Or they just hire Senior Techs to save money. She said I can talk to her Senior tech I said no I needed a Manager or a Supervisor She asked for my phone number in case we get disconnected. I was on hold waiting to be connected. She told me to bring my statement ti the Corporate Store in Burlington. I explained that you should be able to view this on your screen if your are current and I am not going to Burlington if I live in Concord. I will just dispute this with my bank. She said to hold on I am trying to locate one I explained I appreciated her efforts. We got disconnected. Nobody called me back yesterday, last night or this morning. I have called the bank and disputed the money.. My point is that maybe the internet and the cable side is organized and functioning. The Xfinity Mobile side is unorganized, freely deducts money out of your account but has great difficulty crediting back the money???. The representatives not all most are untrained, transfer the call when they don't want to deal with a particular situation, they are rude and disconnect the call and know your phone number as you are calling a toll free number. Majority of the time they never call you back.. There are Never any Supervisors or Managers available. This issue of deducting money as they choose to and not returning it in a timely fashion. These employees who either lack training who's ineptness is pathetic. I have had it with the poor customer service.. Lastly I loose 4G when I am outside on many occasions. I am supposed to when I first activated my phone I should be able to see Xfinity mobile at the top I do not. If I go into mobile settings and into the phone settings then it shows mobile it says disconnected.. I am a very patient person. I am very tolerant. I am no at the point where this last charge has done it for me. I am filing a complaint with FCC. Again as you can see it's not about the money it;s about a great many more issues. Xfinity Mobile side needs to be revamped everyone needs to be retrained. I am agoan not saying that I have not encountered good Customer Service people who have assisted me. I have had enough of these errors and lack of judgement, deductions at the drop of a hat, Nobody accepts responsibility. It's a feeling of someone who takes you out in a boat knows you can't swim and leaves you in the middle of the ocean. This is an analogy of how it feels to be a Customer of Xfinity Mobile Service. Gail R. Hi Good morning. I would like to made this complain. Because on November I restart the services on my mother house. Account number on sw st. Cutler bay. I pick up the boxes on the office on Miramar. They give me twice a box that as per technician that when to the house. I called the office and pick up another box and do no work either. The technician have to go to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me. My question is. Why I have to paid for some body else error. If your department give to me the wrong box and the technician have to go! Why your department not paid for the error instead of the costumer. I would like that some one call me and explain to me this matter. I bought a modem the last yr said it was good for internet and TV. I did that but had to go to 3 different stores to tell me they had no idea I was talking about. Did sign up, all went kinda after 3 hrs. Then got into a movie and halfway no service. The lost movie never to be found again. Also, I bought this modem from Boost mobile, They are no more trained then a rock could be. If you are offering these services I would think you would want to make a better impression for customers. Disapointed to say the least. No stars for you!!!!! There appears to be a MAJOR problem with getting the service the customer wants 'right the first time': I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone. I stayed at home all day and no one ever showed and I received no phone call. When I called about this no one knew what I was talking about and said that the job had been completed five days prior which it had not since the tech had only been out 4 days prior to saying that work had to be done on the outside. After speaking with dispatch they then said that the person did in fact come out and completed the job that day which was a complete lie. I have now cancelled my tv services and am now just using the internet services because I am frustrated and fed up with this company. I have lost out on days of work and have had family members drive 70 miles just to be at my place so they could let someone in and when they do not show up that is completely unacceptable. I am completely disgusted with this company. There is a serious lack on communication between dispatch and customer service reps. I have been a valued customer of Comcast for more than 15 years. On the morning of Monday, November 26, , my television screen displayed an error code of RDK It would not allow me to see my television. I know on several other occasions storms etc. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service. Wednesday November 27, I called Customer Service and reported the issue. The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, from 8: Technician James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed. Evening of Friday, November 30, On the evening of the above-mentioned date, my television had now two error codes: I called Customer Service on Saturday, December 1, again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, This technician inspected the outside and changed the box to another box. Again, I was assured that this should resolve the problem. Monday, December 3, Surely the next day, December 3, , both error messages appeared again. Therefore, I called Customer Service and alerted them again of the problem. I expressed my disappointment and then asked if a supervisor would be able to come and resolve the problem. I was assured a supervisor would be on my scheduled visit, for Thursday, December 6, between am. A representative by the name of Dennis from Comcast contacted me and told me he would be my point of contact during this matter. He advised me to call him at after the technician leaves on Thursday. Thursday, December 6, Thursday, December 6, , I called Dennis to alert him that no technician showed up for the appointment. He says an automated call was placed to me at 9: I said I did receive an automated call at 9: However, the automated service call said if you want to keep your appointment no further action was needed so I hung up as I have in the previous calls received. He insisted that the service said I canceled the appointment. I advised Dennis that I would not cancel this appointment. I needed service restored. Dennis said he would try to get a technician out today but doubted it. After I spoke to him, I received a text stating that my next appointment would be Friday, December 7, from 8: Then another text came with an appointment for Thursday, December 6, between 1: Tyrone the technician did arrive today at 1: Tyrone changed the box and stayed a while to see if I would experience another incident. I was grateful for him to come. I told Tyrone how this experience has affected me greatly and how my faith in Comcast ability to resolve this issue in a timely manner has been severely disappointing. This experience has shaken my confidence if I will have service from day to day. I hope this time the problem has been resolved. As a valued customer, I would greatly appreciate a letter of acknowledgment of this unfortunate experience and to be compensated for days of interrupted service. Review your bill in detail every month. Continuous Internet access delays, calling customer service weekly, speaking with various people regarding credits no credits have been a private Applied to my account. Bill increase without notification. I currently have two Comcast Xfinity accounts under my name Susan Miscally and cell phone number Through four different calls from in the past ten days, it has come to my attention that there is a third party who has an account with my cell phone number, too. November 14, at 7: November 17, at 8: I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up for December 1, between 1 and 3 pm. This call was not linked to the other account because I had no knowledge. They simply took my name, address and account number and set up the service call. November 24, at 1: November 24, at 5: I explained to him that I already had a service call set up for December 1, He then gave me the service address and asked if this was my address. I explained that someone else must have my phone number listed on their account probably a typo. I asked if he could remove it and he told me he would transfer me to customer service. I spoke with customer through his transferring my call and was told that they do not have the authority to remove a phone number. I explained that someone has to have the authority to correct a phone number. I left the store where I was shopping and stopped by my local Xfinity store and was told the same thing. The girl there put in my cell phone number and pulled up three accounts. I attempted one more call to customer service and was given two options: Who would want to change their cell phone number that they have had for more than 25 years? I asked numerous times to speak with a supervisor and I would be placed on hold and the girl would come back on the phone and repeat my two options. I explained no less than three times that neither fixed the problem. I suggested contacting the other party via an email address or mailing address to have them verify their phone number. How can this be when they have supposedly called them 4 times in 10 days? She also refused to give me a mailing address for this formal complaint. She said I could look it up on the internet. I would appreciate someone with some authority contacting me to get my cell phone number off the account of whoever lives at the Georgia address showing my cell phone number. Comcast does not have a diversity programing, expect parent to pay for kids programing, and what I expected of music artist, all videos ever made on demand, don't down videos just because of online, Korean music like AOA isn't there and Arab programs, there's no brown people. This was to be the in-service date with Comcast. However, due to faulty preplanning by Comcast, the service could not be installed and is not installed as of this date. However, a faulty port did take place on that date, taking the internet service and a portion of our voice; we can call out, but not in. Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled. We also discovered that Comcast cannot find our number that was ported. Frontier says it has no record of the requested port, but that it appears that a partial or faulty port was in fact made. They say they cannot help because of the port; only Comcast can. We are requesting that are number be found and returned to Frontier so we can have service while Comcast attempts to provide the service that we asked for. The mobile division is lousy called two weeks ago about my SIM card locking up and was told no way to solve other than getting a new SIM card so I placed an order for one with them that was two weeks ago. Wild one part of that division works very effectively. I would get a different service. I really enjoyed those two features, as well as my guest, please bring them both back. Horrible customer service. Racist and rude. No improvement. East haven location In Connecticut. Broken waterline on August Investigation results determined Comcast cable responsible. Called daily, given ticket We're told every day someone will call. No response! I mark each mail as spam, i've set up over 25 filters to re-direct such spam and delete it only to have the number of junk email increase two fold the next day. My calls average 50 minutes and still no one can fix it. I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill. So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month. Soon I'll have as much money as the Roberts and the Cohens. Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding. You never have anything interesting to watch on tv , not even on the weekends but yet you are charging high prices for the bill every month.. I cannot find any descent movies that are free not even on infinity demand.. On saturdaysit's even worse Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching. We have had NO service on 2 of our 3 boxes since August 1, I have called Weekly since then to have this fixed. Today is October 6, Still no service. Your ARE Thieves. I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment. This is totally inappropriate, dishonest and very unethical I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. In March of , my agreement with comcast expires. At this point I will have to discontinue Comcast. Unless Comcast attitude and dishonesty changes, I will move on.. Hopefully they will make this issue public. I have also emailed all our friends and neighbors to be very careful in dealing with Comcast. I expect to have an immediate response from Comcast. Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated. Switched to xfi from regular comcast service. Splice repair was made over a year ago cable still not buried and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. The trash is still in my yard. Id like these issues resolved. You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened , at 6: He pissed off many drivers, just by the sound of horns blowing. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW! I signed up online for cable and enter net and dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for. They told me I would get it in business day and I didn't get it so I called them and they said I'm not getting it. I got your. Cable and enternet and I have to pay over I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is , She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works. I spent 38 minutes with customer service what a joke only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. Time to file a complaint with BBB. Don't expect to hear from you but wanted to express my opinion. As much money as I we pay for service we should be able to view the sport s channel s. Come On I received 2 automated calls confirming appointment. I waited while on vacation for minutes expecting their representative to show up. At I called their customer service who responded there was really nothing they could do to get someone out today to accommodate my schedule and sometime things happen. So unacceptable. I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. I am very disappointed in Comcast. I hope you can resolve this matter. Thank you for your time in this matter. Sincerely Gayle Neveloff. I'm very disappointed at the level of care and concern I received from your company!!!!! I've been a value customer with your company for a couple of years!! I've always made my payments and to be treated in this matter has definitely made this experience undeserving! Now in March you notice I made two payments Plus I decided to add two additional camera to the two I already had. The installation fee and the cost of the camera will be waived. I spoke with Gabriella id , I spoke Alex on April 30th. They both saw in the notes that the camera and installation fee will be waived. This is the most unheard of outrages false chargers I've ever seen in cable business. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for. This is the second time we have tried to get Comcast. Each time Comcast came out they said we needed a cable connected to our house. I have had to call Comcast many times to get a report as to when we would get service.. I've spoken with a "Doug" once and have called him several times since June 5th and he does not return my calls. As far as I know, nothing has been done and it looks like Comcast does not want our business. Your Customer Service is awful. I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel. I told him the price that would fit my budget which was agreed and he told me that he could help me now.. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive. I have contacted you all since day one about this. I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied.. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. I am sooooo not a happy customer. I feel duped, and cheated ;. We experienced a severe winter storm last Wed. March 7 in which the wires for our cable service was pulled away from the house by falling trees. My daughter first called Comcast on Sat. March 11 to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3: We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - I'm not holding my breath! I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided. I spoke with Denise in retention escalations customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. The error was on the part of Comcast. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. Comcast needs to review the call. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded. In October of I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket. He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. They are the largest telecom company in the United States, and they have vast resources. Because of this, most of the options above are fruitless. But that topic is for a whole other post. My point: Contact me, and I will help lower your Comcast bill. Good luck. Mike Mozart https: I have had internet service through xfinity, and we just added t. This one needed form ware update, we were told that we would have a service tech at our house by 10 am next day, to disregard what the text message said about the scheduled appt date. Now were told a tech will be here tomorrow. Matt in Harrisburg solutions listened and noted my complaints and I left message on his supervisor Johns phone that Matt had an exceptional demeanor as he listened and noted my complaints. Matt was the most positive experience with Comcast infinity. It is enough for robot to verify name, address and last 4 social. I should then simply state tech,,billing etc. When I purchased 2 of them from infinity I was assured help when needed,,The last time I needed volume and after taking me thru settings and moving volume button it still would not ring aloud…Your tech support told me the phone was defective and gave me directions to Samsung store. Instead I called Samsung and it was ringing aloud. Please get your techs a Samsung Galaxy S9 plus phone so the can help and give techs training on this phone…I am not getting what I am paying for…. Thank You. I have been charged for over a year for the cable box when I did not need one. I asked often and also when the installer was in my home if I needed the cable box. No real advice was given but the cable was installed anyway. I am not receiving any service anymore. Showing results for. Search instead for. Did you mean: Sign In. New Poster. To Whom it May Concern: My experience with Comcast has never been smooth sailing. Perhaps so for a brief period of time while I had no changes to make in my package, billing or account. My phone records can account for every minute. After a call on Saturday that lasted over an hour and a half and had a couple of transfers, the line got cut off and the agent took over half an hour to call back. So Comcast makes their customers have to explain everything that was discussed in a call that lasted over an hour and a half all over again?! Finally the agent called me back, only to let me know that my new place has a bulk account and that I must be transferred to another department. I could no longer wait. They advised me to cancel my current account and transferred me to the appropriate department. She advised me to call back on the 4th to avoid service disruption in the meantime. At that point I lost my head! After that call, I asked to speak with a supervisor. None were available..

I called the Fraud Department the first time he told me to dispute it with Comcast complaint department bank I explained I shouldn't have to Comcast complaint department not my error. I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. I had an even exchange for my phone.

I ended up returning it on the 20th day which is my responsibility. I called and was told it was returned and in the warehouse and I should receive a credit in a learn more here of days. I waited 10 days as I know that they take longer. I finally called on November 22, I spoke to someone who told me on November 11 another customer support person said it was not in Comcast complaint department warehouse.

Of Comcast complaint department she took no further steps to locate it. Click to see more said he found it and could refund my money.

He said needed a supervisor to credit it to my account and to please hold. I again called and spike to customer service and they said they would take care of ti. I waited a week then when I was unable to see a credit I had my bank dispute it. I called Xfinity billing asap. I said I wanted to speak to a Manager or a Supervisor there are never any around, either they are none that are highered.

Or they just hire Senior Techs to save money. She said I can talk to her Senior tech I said no I needed a Manager or a Supervisor She Comcast complaint department for my phone number in case we get disconnected. I was on hold Comcast complaint department to be connected. She told me to bring my statement ti the Corporate Store in Burlington.

I explained that you should be able to view this on your screen if your are current and I am not going to Burlington if I live in Concord. I will just dispute this with my bank. She said to hold on I am trying to locate one I explained I appreciated her efforts. We got disconnected. Nobody called me back yesterday, last night or this morning. I have called the bank and disputed the money. My point is that maybe the internet and the cable side is organized and functioning.

The Xfinity Mobile side is unorganized, freely deducts money out of your account but has great difficulty crediting Comcast complaint department the money???. The representatives not all most are untrained, transfer the call when they don't want to deal with a particular situation, they are rude and Comcast complaint department the call and know your phone number as you are calling a toll free number.

Majority of the time they never call you back. There are Never any Supervisors or Managers available. This issue of deducting money Comcast complaint department they choose to and Comcast complaint department returning it in a timely fashion.

These employees who either lack training who's ineptness is pathetic. I have had it with the poor customer service. Lastly I loose 4G when I am outside on many occasions. I am supposed to when I first activated my phone I should Comcast complaint department able to see Xfinity mobile at the top I do not. If I go into mobile settings and into the phone settings then it shows mobile it says disconnected. I am a very patient person.

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I am very tolerant. I am no at the point where this last charge has done it for me.

I am filing a complaint with FCC. Again as you Comcast complaint department see it's not about the money it;s about a great many more issues. Xfinity Mobile side needs to be revamped everyone needs to be retrained. I am agoan not saying that I have not encountered good Customer Service people who have assisted me. I have had enough of these errors and lack of judgement, deductions Comcast complaint department the drop of a hat, Nobody accepts responsibility.

It's Comcast complaint department feeling of someone who takes you out in a boat knows you can't swim and leaves you in the middle of the ocean. This is an analogy of how it feels to be a Customer of Xfinity Mobile Service. Gail R. Hi Good morning.

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I would like to made this complain. Because on November I restart the services on my mother house. Account number on sw st. Cutler bay. I pick up the boxes on the office on Miramar. They give me twice a box that as per technician that when to the house.

I called the office and pick up another box and do no work either. The technician have to Comcast complaint department to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me.

My question is. Why I have to paid for some body else error. Comcast complaint department your department give to me the wrong box continue reading the technician have to go!

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Why your Comcast complaint department not paid for the error instead of the costumer. I would like that some one call me and explain to me this matter. I bought a modem the last yr said it Comcast complaint department good for internet and TV. I did that but had to go to 3 different stores to tell me they had no idea I was talking about. Did sign up, all went kinda after 3 hrs. Then got into a movie and halfway no service.

The lost movie never to be found again.

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Also, I bought this modem from Boost mobile, They are no more trained then a rock could be. If you Comcast complaint department offering these services I would think you would want to make a better impression for customers. Disapointed to say the least. No stars for you!!!!!

There appears to be a MAJOR problem with getting the service the customer wants 'right the first time': I have been a a customer for less than two weeks, and have had nothing but problems.

Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc Writing a complaint letter to HQ and looking for another Comcast complaint department Will not recommend xfinity to anyone. I stayed at home all day and no one ever showed and I received no phone call. When I called about this no one knew what I was talking about and said that the job had been completed five days prior which it Comcast complaint department not Comcast complaint department the tech had only been out 4 days prior to saying that work had to be done on the outside.

After speaking with dispatch they then said that the person did in fact come out Comcast complaint department completed the job that day which was a complete lie. I have now cancelled my tv services and am now just using the internet services because I am frustrated and fed up with this company. I have lost out on days of work and have had family members drive 70 miles just to be click at this page my place so they could let someone in and when they do not show up that is completely unacceptable.

I am completely disgusted with this company. There is a serious lack on communication between dispatch and customer service reps. I have been a valued customer of Comcast for more than 15 years. On the morning Comcast complaint department Monday, November 26,my television screen displayed an error code of RDK It would not allow Comcast complaint department to see my television.

I know on several other occasions storms etc. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service. Wednesday November 27, I called Customer Service and reported Comcast complaint department issue.

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The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, Comcast complaint department 8: More info James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed.

Evening of Friday, November 30, On the evening of the above-mentioned date, my television had now two error codes: I called Comcast complaint department Service on Saturday, December 1, again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, This technician inspected the outside and changed the box to another box. Again, I was assured that this should resolve the problem.

Monday, December 3, Surely the next day, December 3,both error messages appeared again. Therefore, I called Customer Service and alerted them again of the problem. I expressed my disappointment and then asked if a supervisor would Comcast complaint department able to come and resolve the problem.

Comcast complaint department was assured a supervisor would be on my scheduled visit, for Thursday, December 6, between am. A representative by the name of Dennis from Comcast contacted me and told me he would Comcast complaint department my point of contact during this matter. He advised me to call him at after the technician leaves on Thursday. Thursday, December 6, Thursday, December 6,I called Dennis to alert him that no technician showed up for the appointment. He says an automated call was placed to me at 9: I said I did receive an automated call at 9: However, the automated service call said if you want to keep your appointment no Comcast complaint department action was needed so I hung up as I have in the previous calls received.

He insisted that the service said I canceled the appointment. I advised Dennis that I would not cancel this appointment. I needed service restored. Dennis said he would try to get a technician out today but doubted it. After I spoke to him, I received a text stating that click at this page next appointment would be Friday, December 7, from 8: Then another text came with an appointment for Thursday, December 6, between 1: Tyrone the technician Comcast complaint department arrive today at 1: Tyrone changed the box and stayed a while to see if I would experience another incident.

I was grateful for him to come. I told Tyrone how this experience has affected me greatly and how my faith in Comcast ability to resolve this issue in a timely manner has been severely disappointing.

This experience has shaken my confidence if I will have service from day to day. I hope this time the problem has been resolved. As a valued customer, I would greatly appreciate a letter of acknowledgment of this unfortunate experience and to be compensated for days of interrupted service. Review your bill in detail every month. Continuous Internet access delays, calling customer service weekly, speaking with various people regarding Comcast complaint department no credits have been a private Applied to my account.

Bill increase without notification. I currently have two Comcast Xfinity accounts under my name Susan Miscally and cell phone number Comcast complaint department four different calls from in the past ten days, it has come to my attention that there is a third party who has an account with my cell Comcast complaint department number, too.

November 14, at Comcast complaint department November article source, at 8: I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up for December 1, between 1 and 3 pm.

This call was not linked to the other account because I had no knowledge. They simply took my name, address and account number and set up the service call. November 24, at 1: November 24, at 5: I explained to him that I already had a service call set up for December 1, He then gave me the Comcast complaint department address and asked if this was my address. I explained Comcast complaint department someone else must have my phone number listed on their account probably a typo.

If you are reading this, then you are probably seeing RED.

I asked if he could remove it and he told me he would transfer me to customer service. I spoke with customer through his transferring my Comcast complaint department and was told that they do not have the authority to remove a phone number. I explained that someone has to have the authority to correct a phone number. I left the store where I was shopping and stopped by my Comcast complaint department Xfinity store and was told the same thing. The girl there put in my link phone number and pulled Comcast complaint department three accounts.

I attempted one more call to Comcast complaint department service and was given two options: Who would want to change their cell phone number that they have click the following article for more than 25 years? I asked numerous times to speak with a supervisor and I would be placed on hold and the girl would come back on the phone and repeat my two options.

I explained no less than three times that neither fixed the problem. I suggested contacting the other party via an email address or mailing address to have them verify their phone number. How can this be when they have supposedly called them 4 times in 10 days?

She also refused to give me a mailing address for Comcast complaint department formal complaint. She said I could look it up on the internet. I would appreciate someone with some authority contacting me to get my cell phone number off the account of whoever lives at the Georgia address showing my cell phone number.

Comcast complaint department

Comcast does not have a diversity programing, expect parent to pay for kids programing, and what I expected of music artist, all videos ever made on demand, don't down videos just because of online, Korean music like AOA isn't there click Arab programs, there's no brown people.

This was to be the in-service date with Comcast. However, due to faulty preplanning Comcast complaint department Comcast, the service could not be installed and is not installed as of this date. However, a faulty port did take place on that date, taking the internet service and a Comcast complaint department of our voice; we can call out, but not in.

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Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled. We also discovered that Comcast cannot find our number that was ported. Comcast complaint department says it has no record of the requested port, but that it appears that a partial or faulty port was in fact made. They say they cannot see more because of the port; only Comcast can.

Comcast complaint department are requesting that are number be found and returned to Frontier so we can have service while Comcast attempts to provide the service that we asked for. The mobile division is lousy called two weeks ago about my SIM card locking up and was told no way to solve other than getting a new SIM card so I placed an order for one with them that was two weeks ago.

Wild one part of that division works very effectively. I would get a different service. I really enjoyed those two features, as well as my guest, please bring them both back.

Horrible customer service. Racist and rude. No improvement. East haven location In Connecticut. Broken waterline on August Investigation results determined Comcast cable responsible. Called daily, given ticket We're told every day someone will call. No response! I mark each mail Comcast complaint department spam, i've set up over 25 filters to re-direct such spam and delete it only to have the number Comcast complaint department junk email increase two fold the next day.

My calls average Comcast complaint department minutes and still no one can fix it. I hope the Roberts and Cohen families are enjoying my money.

Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill.

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So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously more info my discount this month so I can add it to the 56 cents from last month.

Soon I'll have as much money as the Roberts and the Cohens. Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding.

You never have anything interesting to watch on tvnot even on the weekends but yet you are charging high prices for the bill every month.

I cannot find any descent movies that are free not even on infinity demand. On saturdaysit's even worse Billing bait and switch signed up for 2yrs price up Comcast complaint department one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of Comcast complaint department lying switching.

We have had NO service on 2 of our 3 boxes since August 1, I have called Weekly since then to have this fixed. Today is October 6, Still no service.

Your ARE Thieves. I'm a senior citizen and my wife Comcast complaint department I enjoy TV Comcast complaint department it's our only form of entertainment. They said it was because of my promotion had expired. I asked the if I didn't Comcast complaint department in continue reading broken DVR would my rate still be increased.

They said no. When I purchased 2 of them from infinity I was assured help when needed,The last time I needed volume Comcast complaint department after taking me thru settings and moving volume button it still would not ring aloud…Your tech support told me the phone was defective and gave me directions to Samsung store.

Instead I called Samsung and it was ringing aloud. Please get Comcast complaint department techs a Samsung Galaxy S9 plus phone so the can help and give techs training on this phone…I am not getting what I am paying for…. Thank You. I have been charged for over a year for the cable box when I did not need one.

hermaphrodite sexy Watch Sexy drunk college colleges Video nude undressing. Contact me, and I will help lower your Comcast bill. Good luck. Mike Mozart https: I have had internet service through xfinity, and we just added t. This one needed form ware update, we were told that we would have a service tech at our house by 10 am next day, to disregard what the text message said about the scheduled appt date. Now were told a tech will be here tomorrow. Matt in Harrisburg solutions listened and noted my complaints and I left message on his supervisor Johns phone that Matt had an exceptional demeanor as he listened and noted my complaints. Matt was the most positive experience with Comcast infinity. It is enough for robot to verify name, address and last 4 social. I should then simply state tech,,billing etc. When I purchased 2 of them from infinity I was assured help when needed,,The last time I needed volume and after taking me thru settings and moving volume button it still would not ring aloud…Your tech support told me the phone was defective and gave me directions to Samsung store. Instead I called Samsung and it was ringing aloud. Please get your techs a Samsung Galaxy S9 plus phone so the can help and give techs training on this phone…I am not getting what I am paying for…. Thank You. I have been charged for over a year for the cable box when I did not need one. I asked often and also when the installer was in my home if I needed the cable box. No real advice was given but the cable was installed anyway. I am not receiving any service anymore. I can no longer afford the cable box at this time and it was hard to before. It would have been so nice had they shown me how to best use their service with the type of new TV I had. BUT — no one had authority to actually refund the charge. So they opened a ticket and escalated it. She advised me to call back on the 4th to avoid service disruption in the meantime. At that point I lost my head! After that call, I asked to speak with a supervisor. None were available. I asked to be called back. An account executive called me back about an hour later and gave me the phone number of the bulk account department so I could call them up to set up my account. The agent who answered said he could help. After 40 minutes of setting up the cable cable only , I explained I also wanted internet and home security. I was then transferred to a Danielle from Home Security. Evidently I disagreed with the price. At that point I lost my head…again. I asked her whether she had run my credit and she said she had. She apologized several times, said I was right. I asked to speak to a supervisor. Finally I asked to be transferred to the cancellation department. I was transferred, had to explain everything all over again, was placed on hold twice. Not surprisingly, this agent was also very unhelpful. The agent had long pauses of dead silence. I am tried of being cheated out of money and paying for bills tihat was paid for, so I'm getting a lawyer as soon as my bank statement. I have given you every opportunity to fix this. My complaint is about not being able to access my email without signing in each and every time to Xfinity. I was able to go to my email just by clicking on the envelope. Now I have to sign in each time I want to see my email. What is the problem. Most of the representatives hang up or don't know what they are doing. Up until recently comcast was pretty good about helping out, but not now. I am considering moving to another provider. Are you willing to help me out or not? Hi, my name is Fernando Yi. I moved to Robin Terrace located in Sebring ,Florida on Being new to the area I asked the realtor which internet service was the best and was recommended Comcast. Both companies have been very professional and a pleasure to deal with. Since I purchased the home I have been trying to get connected to your service. I was told by tech 5, yes you read right Now this has been going on for almost 2 months! From my understanding those technicians only have ONE job to do which is running the amplified feed cable to the pole that feeds my home. Why does it take so long to do this! Not trying to be sarcastic but costumer service speaks volume! I figure I would contact you guys as a last resort because if by Mid April there isn't any progress I will have to do like the previous owners and go with direct tv. I would really like to have comcast cause I was going to try xfinity mobile but I don't want to wait 6 month just to get connected to the internet. After all isn't this ? Thank you for your attention to this matter. I haven't had it for days and this is not the first time this has happened.. It is a major station for me and I would like reimbursement if I'm not going to be able to watch it when I want. My first complaint is your pricing; my so called special ended and Comcast does not have another special for the same price; my husband is a veteran, retired, is 78 years old and is on social security. Yesterday my husband and I went to your Comcast office at Truxel Road in Sacramento and turned in the old box; we did not see that the TV wire was included and your representative did not either. Last night again I called to no avail, your representative could not help me, it was after 8pm, your store was closed and we could not watch our TV programs that we are paying for. Early this AM I went onto my email to find out that Comcast internet was not available until I installed the new modem box, well, at 6am and having to get to work at 7: I find above totally unacceptable and not the way you treat a long time customer who pays the bills timely. I am requesting a refund and someone at Comcast to be honest and have a heart to not take advantage of a retired veteran who is 78 years of age and paying his bills in an honest way. Please get back to me as soon as possible, I need an answer from someone who know what they are talking about at Comcast. Unauthorized charge on my account of I believe that to be very true!!! If someone would like to call me from Comcast The time, the frustration, the disconnected calls, the mean employees at Comcast including managers, having no concern for me … WOW! About 2 months ago I signed up with a Comcast representative at walmart for Comcast wireless service and as of today I have not received the equipment. Today I called and was transfer around with different representatives with no luck. Your employees are dumb and lack the common sense to help customers. After asking to speak to a supervisor I was transfer to supervisor cesar, who I believe is not a supervisor. My experience with Comcast at today's call is very negative and poor. Your customer representative have no customer service and sound Rey uneducated on the phone. I have called 5 times and talked to 9 employees that all they do is disconnect the phone or transfer me to another department that has nothing to do with my call. I still do not have service so why the hell would someone transfer me to billing. I wanted to speak to manager and all they did was transfer me around. I will like corporate to contact me at When I asked for her name she hung up in my face. I have never had such poor customer service and I know there is a way to look up by my number and find who the customer service rep was and she should no longer be working there. I have never in my life been treated so rudely. Disgusted with how this person handles business with employee's like this you will go nowhere with your business and from the looks of the reviews there must be lots of employees who think it is ok to treat your customers in this manner. This is NOT fair and was out of my control. I disputed this matter several times on top of the high bills. Comcast is still holding me liable. I was making payments until I realized that I was still being held responsible for the remaining early termination fee. They recently placed this account on my credit report but trust and believe it will be handled. Comcast is a rip off and has no concern for doing right by their customers! I have Xfinity no joke after this experience I want to cancel. Brian white brian. Comcast does not value their existing customers that have been with their company for years. Once the bundle promotion expires, you raise the price to a ridiculous amount, but offer new customer low rate bundles. When calling your call center, which I have been on the phone and in the office all day today, you get different prices for the same product from each person you speak with. I hate this company now and would not recommend Comcast to anyone. She gave package I could afford he sends a email to my yahoo with details on it I had to check the 2 boxes and go put password in. I would like to file a complaint! Your company is unfairly charging me an early termination fee, because I'm moving outside your service area!! How is it my fault that when your company can't service an area it becomes at the customers expense? I would've liked to have kept my service; however it's out of my control! All I'm asking is to fairly let me out of my contract, because it's your fault and choice not mine that you don't service my new area!! Customer service representatives are so rude and I have to talk to 8 different people for 2 hours. I dont know whom to talk with and they are not connecting me to their supervisors too. After 2 days of service interruption on recommendation of customer service department a technician was sent to replace the faulty splitter. This charge is absolutely invalid and unfair, after speaking with customer service they only refunded me with 2 days of service interruption. My argument is not a about refund, it is about principal. A faulty equipment should not be responsibility of customer. Customer service means going above and beyond making customer happy. On initial equipment and wiring installation I was told in advance how much service charge fee is, and I signed off the work order after service was completed, this was existing faulty equipment and I was never told about service charge nor did I sign off on it. I have been receiving comcast service for 2 years, with payments coming out of my bank. I then spoke to the retention dept. The person explained everything well. On today I call comcast, to ask why, I spoke to a employee named Kewa, working for repairing so she said, I did not ask for repairing , however I stated why I called, she over looked what I said she also started to telling me what I already knew concerning my service and my bill, she was not helpful at all, she talked over me continuous, I asked her to transfer me to billing. She ended the call by stating God Bless you because I told her I am going to report her, but she transferred me to retention dept. At that point the rep started to try to sell me more service, I told me I was happy with what I had and just needed to receive the discount I applied for. I asked him to please transfer me to billing and he did, The rep, helped right away his name was Remart in billing dept. He is very sharp and knows his job. But it took me 45 minutes to get proper help. It should not have taken that long to get the help I needed. Remart was fast and helpful and got right down to business. Didn't rebate me on service during Harvey- no rebates on system just going out- Pain getting things back to normal- Say goodbye to another dime without rebating me immediately for the hassle and disgusting greed Comcast has! This is the complaint submitted to the FCC for unauthorized charges that the local office of Xfinity could not and would not document or correct, even though I wanted to stay with xFinity and just wanted to be treated fairly and honestly. Documents of whom I talked to, who promised full adjustment and basically said that they could not explain the increase, could not document authorization of the increase and said call the service number if I was not happy. They now have me in collection as I refuse to pay the unauthorized charges. Now xfinity will not accept pdf files for documentation of whom I talked to, their original offer to correct the problem as they could not document the base charge increase nor the additional services that I never ordered, never used but was being charged for. All I want is to have what I was promised, not be charged for non-ordered services and to not be sent off to collection. Had minor structural damage to one of our rental homes,where the cable wires connect to the house and needed outside cable wires removed. Waited outside house for over a hour with no call back. Called Comcast two times with no answers Finally, got a new time line for another appointment, maybe Hope we get this resolved soon Dealing with Comcast the many times that we have, there is always time wasted on the phone terrible prompts, etc Please resolve asap He said he made a mistake and they will reroute my money back, and that I should call my card company and tell them, and I did. Comcast manager got on the phone and told me everything was ok, and they put my money back. Well I found out today that they lied to me and process my payment without my authorization. I called tonight and they tell me it will be 10 business day before the can put my money back in my account, That is my grocery money and my gas money, and I need to pick up my life threaten medication for blood clots and now I don't have the money to do that because comcast wont give my money back now. The manager lied for the agent they took my money out of my account without my permission. I want to file a complaint agents the agent and manager and comcast. I want my money back in my account now. Thank You Carolyn Stoots. I received my bill It has gone up. I would like to have t. I am 78 yrs old. My address is 7 Priscilla Lane. Walpole Ma. Thank you. Rosanne Rockwell. I had to change from comcast because I had 12 service people come in my house and couldn't fix my internet problem. I worked from home and couldn't even get internet in my office, this is the room right next door to the main set up I have had several sales reps come to my house trying to get me back as a customer promising me a great rate and will re-wire the entire house for free to make sure I get the service I deserve. I didn't have a choice but to get another provider. I Would like to try comcast again if you are willing to fix all the problems I was having with your service and give me a good deal with no installation fees. I will also have to pay a calcellation fee from my existing provider. I tried calling comcast to tell them this problem and they said to contact you because they couldnt give me anythig i am asking for. My experience has been more like a complete and total nightmare!!! I have been a loyal customer for many years only to be given a higher and unreasonable charge for internet service that is subpar at best. Is Comcast really this ignorant or is this normal operating procedure for them?! The way that I see this now, Comcast owes ME money for not providing a service that is paid for on a monthly basis! So now the whole thing has been turned over to collections which will work to damage my credit. I've emailed and called the collection agency and was assured that this problem would be worked out, but nothing from these people yet and that was over a week ago. Its criminal what this organization gets by with. Extorting money from their customers every minute of every day. TV reception was constantly interrupted. Fair enough, I said. Service guy came out and I immediately verified with him that there would not be a charge unless the problem was our fault and not Comcast. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. We called just now and were told it was our fault - even though everything works fine since he left! And all he changed was Comcast equipment. Out and out lie! And we never called for, or experienced the need to call for service since. Hell, that's just stealing. This issue in particular is concerning my mobile service. I spoke with a representative via phone in Dec around the 14th because I had no mobile service. On my end it showed it should have , but I know errors happen so I just wanted to know what I needed to do to get my service restored. I paid that amount and we discussed when my next payment would be due, I asked if there had been an upgrade to services where I could pay my bills early if I wanted , the representative stated that service was not available , however they would pass that on to higher support management and maybe in the future that could be an option. I was encouraged to sign up for the mobile app and the Xfinity account, which would help me follow closely the billing I called and had those two items set up , and I check on my bill status, again to ensure that what I was told was correct about no bill due until Feb 3. I was told that was correct. Yes I was given a My service should have been restored, my next payment is due Feb 3, I would have to say this was the worst cable install I have ever had. My first appointment was on a Sunday 6 Jan , normally you guys send an email or text reminder of the upcoming appointment. I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan The tech again showed up time 7: My husband asked if he had a work order, the tech stated no. The tech worked about 30 mins, he then stated he needed another tech help because the job was to big. The second tech arrive around 8: They both worked till around They returned around 6: At this time, I return home from work, my husband was totally over it so talked with the techs. I original tech who was here at 7: After they left, I notice they only connect one box main box , I had an order in for three boxes. In the room with the main box, which is my bedroom they left a mess, please note pictures. In the second place which is my TV room they also left a mess, note pictures and the phone do not work. They did not return on the following day 8 Jan nor did they call. My husband called customer service and spoke with a Roy, who stated the ticket was closed out complete. Which at that time he told my husband he could send out another tech at a fee? My husband explains the issue in more detail and Roy started he would send the tech out at no charge. My husband stated he did not what the same tech Roy stated he could not guarantee that. My question how the tech was able to close the ticket out without my consent. I total love your cable, but this is totally unacceptable, if this tech return on tomorrow 8 Jan My husband will not allow him back into the home. At this point I would like with another carrier Fios. You really need to do a better job on training your tech, I really think this guy did not known what he was doing. And after reaching out the other tech he was no help. I sent on hold for 45 minutes when the person answered I was then put on hold for another 20 minutes. Does Comcast not want new customers? In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you. This was the final straw. This is nothing short of dishonest, shoddy business practice. Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter. Very Discouraged as a long time customer Would appreciate a solution to these issues. Can never reach a competent person to transfer or star service. Worst customer service ever. I spend so many hours trying to reach someone that can help I might as well work there yet I have a bill to pay. Then service never works without interruption. Sound started cutting out early in the game, picture started to feed over and block out as the game went on. Unwatchable in second half. Poor quality service for something I wanted to see and something I am paying for. I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around. That was the first problem but I had no idea what I was instore for. Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free. I called your billing dept and talked to supervisor Andrea and she said she did not believe me basically and this was a valid charge. Then I spoke with another supervisor Jen with her customer number of? She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I would sign something for a new box. Wow that billing person was really quite rude. Ok I was told by the original guy who wrote it up and then the guy who installed it. All through the installation I verified it was free. I just wanted the free and everyone nodded that it was free with installation.. Now no one can find a thing in the notes supposedly Why Comcast, why do you have to be so hard to deal with anyway? One person says one thing and the next person says something else and then there is no one else I have been such a loyal customer with you for 8 years plus and you do this? Why stay loyal when there are so many other companies? Joseph, Mi Had one channel on Christmas story , today Dec 23, it is repeated story. I am stuck on station 2. Than you put us in the stations,all advertising. Than gov etc.. It looks like it's time to cancel. Bonanza,,gunsmoke ,big valley,.. Who wants repray channels. You know rabbit ears channels has,!!!!!!! Why am I paying for those channel's!!!! Do you think we only have GED grade levels Youtube, Netflix, hulu, roku and more is comming. We are bypassing your system For the past three days my internet service is sporadic. Connection is interrupted every 5 min. I am very disappointed with comcast service. My complaint is as follows. I have to temporarily move out of my home for a few months while repairs are done. I am a contractor for Comcast who sometimes has to work from home. I moved in with my mother in the same town that I live and because she has service I can not transfer my service here, I have to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so I will have the necessary bandwidth and my fav channels. I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business. This is more than an inconvenience, it is causing an decrease in my revenue. Since when can you not have two separate services in 1 house? If Fios was available here I wouldn't be writing, you would have just lost a customer. I have been with Xfinity Mobile since Then send the phone to my name to a totally different address when the person received it she forged my name. I called right away and had it blacklisted so she wouldn't be able to access service. I called the Fraud Department the first time he told me to dispute it with my bank I explained I shouldn't have to it's not my error. I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. I had an even exchange for my phone. I ended up returning it on the 20th day which is my responsibility. I called and was told it was returned and in the warehouse and I should receive a credit in a couple of days. I waited 10 days as I know that they take longer. I finally called on November 22, I spoke to someone who told me on November 11 another customer support person said it was not in the warehouse. Of course she took no further steps to locate it. He said he found it and could refund my money. He said needed a supervisor to credit it to my account and to please hold. I again called and spike to customer service and they said they would take care of ti. I waited a week then when I was unable to see a credit I had my bank dispute it. I called Xfinity billing asap. I said I wanted to speak to a Manager or a Supervisor there are never any around, either they are none that are highered. Or they just hire Senior Techs to save money. She said I can talk to her Senior tech I said no I needed a Manager or a Supervisor She asked for my phone number in case we get disconnected. I was on hold waiting to be connected. She told me to bring my statement ti the Corporate Store in Burlington. I explained that you should be able to view this on your screen if your are current and I am not going to Burlington if I live in Concord. I will just dispute this with my bank. She said to hold on I am trying to locate one I explained I appreciated her efforts. We got disconnected. Nobody called me back yesterday, last night or this morning. I have called the bank and disputed the money.. My point is that maybe the internet and the cable side is organized and functioning. The Xfinity Mobile side is unorganized, freely deducts money out of your account but has great difficulty crediting back the money???. The representatives not all most are untrained, transfer the call when they don't want to deal with a particular situation, they are rude and disconnect the call and know your phone number as you are calling a toll free number. Majority of the time they never call you back.. There are Never any Supervisors or Managers available. This issue of deducting money as they choose to and not returning it in a timely fashion. These employees who either lack training who's ineptness is pathetic. I have had it with the poor customer service.. Lastly I loose 4G when I am outside on many occasions. I am supposed to when I first activated my phone I should be able to see Xfinity mobile at the top I do not. If I go into mobile settings and into the phone settings then it shows mobile it says disconnected.. I am a very patient person. I am very tolerant. I am no at the point where this last charge has done it for me. I am filing a complaint with FCC. Again as you can see it's not about the money it;s about a great many more issues. Xfinity Mobile side needs to be revamped everyone needs to be retrained. I am agoan not saying that I have not encountered good Customer Service people who have assisted me. I have had enough of these errors and lack of judgement, deductions at the drop of a hat, Nobody accepts responsibility. It's a feeling of someone who takes you out in a boat knows you can't swim and leaves you in the middle of the ocean. This is an analogy of how it feels to be a Customer of Xfinity Mobile Service. Gail R. Hi Good morning. I would like to made this complain. Because on November I restart the services on my mother house. Account number on sw st. Cutler bay. I pick up the boxes on the office on Miramar. They give me twice a box that as per technician that when to the house. I called the office and pick up another box and do no work either. The technician have to go to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me. My question is. Why I have to paid for some body else error. If your department give to me the wrong box and the technician have to go! Why your department not paid for the error instead of the costumer. I would like that some one call me and explain to me this matter. I bought a modem the last yr said it was good for internet and TV. I did that but had to go to 3 different stores to tell me they had no idea I was talking about. Did sign up, all went kinda after 3 hrs. Then got into a movie and halfway no service. The lost movie never to be found again. Also, I bought this modem from Boost mobile, They are no more trained then a rock could be. If you are offering these services I would think you would want to make a better impression for customers. Disapointed to say the least. No stars for you!!!!! There appears to be a MAJOR problem with getting the service the customer wants 'right the first time': I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone. I stayed at home all day and no one ever showed and I received no phone call. When I called about this no one knew what I was talking about and said that the job had been completed five days prior which it had not since the tech had only been out 4 days prior to saying that work had to be done on the outside. After speaking with dispatch they then said that the person did in fact come out and completed the job that day which was a complete lie. I have now cancelled my tv services and am now just using the internet services because I am frustrated and fed up with this company. I have lost out on days of work and have had family members drive 70 miles just to be at my place so they could let someone in and when they do not show up that is completely unacceptable. I am completely disgusted with this company. There is a serious lack on communication between dispatch and customer service reps. I have been a valued customer of Comcast for more than 15 years. On the morning of Monday, November 26, , my television screen displayed an error code of RDK It would not allow me to see my television. I know on several other occasions storms etc. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service. Wednesday November 27, I called Customer Service and reported the issue. The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, from 8: Technician James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed. Evening of Friday, November 30, On the evening of the above-mentioned date, my television had now two error codes: I called Customer Service on Saturday, December 1, again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, .

I asked often and also when the installer was in my home if I needed the cable box. No real advice was given but the cable was installed anyway. I am not receiving any service anymore. I Comcast complaint department no longer afford the cable box at this time and it was hard to before. It would have been so nice had they shown me how Comcast complaint department best use their service with the type of new TV I had. BUT — no one had authority to actually refund the charge.

So they opened a ticket and escalated it. TWO weeks — no call back. And what happened? Impatient — I finally convinced him to transfer me. And yet — in the end — she could NOT give me the credit on my account deserved.

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How to Contact Comcast Headquarters for Complaints 5 visit web page. Comcast Customer Service 1 Click here for all contact methods Attempt to speak to an escalations manager. Comcast complaint department Comcast Retention Team they Comcast complaint department resourceful Same as above, but say: I want to cancel Comcast service.

I was transferred, had to explain everything all over again, was placed on hold twice.

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Not surprisingly, this agent was also very unhelpful. The agent had long pauses of dead silence. Again I requested a supervisor. She said somebody would call me tomorrow. I wonder if Comcast even has supervisors. Or perhaps they are too busy handling the awful customer service provided by their agents. I lead a customer service team and find this situation appalling. This is no way to treat anyone, let alone a Comcast complaint department. Start Article. I am not a Comcast Employee. Comcast complaint department am a Customer Expert volunteering my time to help other customers here in the Forums.

Comcast complaint department

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Comcast complaint department Employee. I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Online sex gaming. If you are reading this, then you Comcast complaint department probably seeing RED. But the sad truth is…. What you really want: Instead, focus on getting your issues fixed and your bill adjusted.

Here is your escalation path: Better yet, if you have a large following, or can have a social media influencer make a comment.

Bangella Deshexxxx Watch Bangladesh college girl nude image Video Sexclub rotterdam. Hell, that's just stealing. This issue in particular is concerning my mobile service. I spoke with a representative via phone in Dec around the 14th because I had no mobile service. On my end it showed it should have , but I know errors happen so I just wanted to know what I needed to do to get my service restored. I paid that amount and we discussed when my next payment would be due, I asked if there had been an upgrade to services where I could pay my bills early if I wanted , the representative stated that service was not available , however they would pass that on to higher support management and maybe in the future that could be an option. I was encouraged to sign up for the mobile app and the Xfinity account, which would help me follow closely the billing I called and had those two items set up , and I check on my bill status, again to ensure that what I was told was correct about no bill due until Feb 3. I was told that was correct. Yes I was given a My service should have been restored, my next payment is due Feb 3, I would have to say this was the worst cable install I have ever had. My first appointment was on a Sunday 6 Jan , normally you guys send an email or text reminder of the upcoming appointment. I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan The tech again showed up time 7: My husband asked if he had a work order, the tech stated no. The tech worked about 30 mins, he then stated he needed another tech help because the job was to big. The second tech arrive around 8: They both worked till around They returned around 6: At this time, I return home from work, my husband was totally over it so talked with the techs. I original tech who was here at 7: After they left, I notice they only connect one box main box , I had an order in for three boxes. In the room with the main box, which is my bedroom they left a mess, please note pictures. In the second place which is my TV room they also left a mess, note pictures and the phone do not work. They did not return on the following day 8 Jan nor did they call. My husband called customer service and spoke with a Roy, who stated the ticket was closed out complete. Which at that time he told my husband he could send out another tech at a fee? My husband explains the issue in more detail and Roy started he would send the tech out at no charge. My husband stated he did not what the same tech Roy stated he could not guarantee that. My question how the tech was able to close the ticket out without my consent. I total love your cable, but this is totally unacceptable, if this tech return on tomorrow 8 Jan My husband will not allow him back into the home. At this point I would like with another carrier Fios. You really need to do a better job on training your tech, I really think this guy did not known what he was doing. And after reaching out the other tech he was no help. I sent on hold for 45 minutes when the person answered I was then put on hold for another 20 minutes. Does Comcast not want new customers? In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you. This was the final straw. This is nothing short of dishonest, shoddy business practice. Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter. Very Discouraged as a long time customer Would appreciate a solution to these issues. Can never reach a competent person to transfer or star service. Worst customer service ever. I spend so many hours trying to reach someone that can help I might as well work there yet I have a bill to pay. Then service never works without interruption. Sound started cutting out early in the game, picture started to feed over and block out as the game went on. Unwatchable in second half. Poor quality service for something I wanted to see and something I am paying for. I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around. That was the first problem but I had no idea what I was instore for. Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free. I called your billing dept and talked to supervisor Andrea and she said she did not believe me basically and this was a valid charge. Then I spoke with another supervisor Jen with her customer number of? She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I would sign something for a new box. Wow that billing person was really quite rude. Ok I was told by the original guy who wrote it up and then the guy who installed it. All through the installation I verified it was free. I just wanted the free and everyone nodded that it was free with installation.. Now no one can find a thing in the notes supposedly Why Comcast, why do you have to be so hard to deal with anyway? One person says one thing and the next person says something else and then there is no one else I have been such a loyal customer with you for 8 years plus and you do this? Why stay loyal when there are so many other companies? Joseph, Mi Had one channel on Christmas story , today Dec 23, it is repeated story. I am stuck on station 2. Than you put us in the stations,all advertising. Than gov etc.. It looks like it's time to cancel. Bonanza,,gunsmoke ,big valley,.. Who wants repray channels. You know rabbit ears channels has,!!!!!!! Why am I paying for those channel's!!!! Do you think we only have GED grade levels Youtube, Netflix, hulu, roku and more is comming. We are bypassing your system For the past three days my internet service is sporadic. Connection is interrupted every 5 min. I am very disappointed with comcast service. My complaint is as follows. I have to temporarily move out of my home for a few months while repairs are done. I am a contractor for Comcast who sometimes has to work from home. I moved in with my mother in the same town that I live and because she has service I can not transfer my service here, I have to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so I will have the necessary bandwidth and my fav channels. I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business. This is more than an inconvenience, it is causing an decrease in my revenue. Since when can you not have two separate services in 1 house? If Fios was available here I wouldn't be writing, you would have just lost a customer. I have been with Xfinity Mobile since Then send the phone to my name to a totally different address when the person received it she forged my name. I called right away and had it blacklisted so she wouldn't be able to access service. I called the Fraud Department the first time he told me to dispute it with my bank I explained I shouldn't have to it's not my error. I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. I had an even exchange for my phone. I ended up returning it on the 20th day which is my responsibility. I called and was told it was returned and in the warehouse and I should receive a credit in a couple of days. I waited 10 days as I know that they take longer. I finally called on November 22, I spoke to someone who told me on November 11 another customer support person said it was not in the warehouse. Of course she took no further steps to locate it. He said he found it and could refund my money. He said needed a supervisor to credit it to my account and to please hold. I again called and spike to customer service and they said they would take care of ti. I waited a week then when I was unable to see a credit I had my bank dispute it. I called Xfinity billing asap. I said I wanted to speak to a Manager or a Supervisor there are never any around, either they are none that are highered. Or they just hire Senior Techs to save money. She said I can talk to her Senior tech I said no I needed a Manager or a Supervisor She asked for my phone number in case we get disconnected. I was on hold waiting to be connected. She told me to bring my statement ti the Corporate Store in Burlington. I explained that you should be able to view this on your screen if your are current and I am not going to Burlington if I live in Concord. I will just dispute this with my bank. She said to hold on I am trying to locate one I explained I appreciated her efforts. We got disconnected. Nobody called me back yesterday, last night or this morning. I have called the bank and disputed the money.. My point is that maybe the internet and the cable side is organized and functioning. The Xfinity Mobile side is unorganized, freely deducts money out of your account but has great difficulty crediting back the money???. The representatives not all most are untrained, transfer the call when they don't want to deal with a particular situation, they are rude and disconnect the call and know your phone number as you are calling a toll free number. Majority of the time they never call you back.. There are Never any Supervisors or Managers available. This issue of deducting money as they choose to and not returning it in a timely fashion. These employees who either lack training who's ineptness is pathetic. I have had it with the poor customer service.. Lastly I loose 4G when I am outside on many occasions. I am supposed to when I first activated my phone I should be able to see Xfinity mobile at the top I do not. If I go into mobile settings and into the phone settings then it shows mobile it says disconnected.. I am a very patient person. I am very tolerant. I am no at the point where this last charge has done it for me. I am filing a complaint with FCC. Again as you can see it's not about the money it;s about a great many more issues. Xfinity Mobile side needs to be revamped everyone needs to be retrained. I am agoan not saying that I have not encountered good Customer Service people who have assisted me. I have had enough of these errors and lack of judgement, deductions at the drop of a hat, Nobody accepts responsibility. It's a feeling of someone who takes you out in a boat knows you can't swim and leaves you in the middle of the ocean. This is an analogy of how it feels to be a Customer of Xfinity Mobile Service. Gail R. Hi Good morning. I would like to made this complain. Because on November I restart the services on my mother house. Account number on sw st. Cutler bay. I pick up the boxes on the office on Miramar. They give me twice a box that as per technician that when to the house. I called the office and pick up another box and do no work either. The technician have to go to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me. My question is. Why I have to paid for some body else error. If your department give to me the wrong box and the technician have to go! Why your department not paid for the error instead of the costumer. I would like that some one call me and explain to me this matter. I bought a modem the last yr said it was good for internet and TV. I did that but had to go to 3 different stores to tell me they had no idea I was talking about. Did sign up, all went kinda after 3 hrs. Then got into a movie and halfway no service. The lost movie never to be found again. Also, I bought this modem from Boost mobile, They are no more trained then a rock could be. If you are offering these services I would think you would want to make a better impression for customers. Disapointed to say the least. No stars for you!!!!! There appears to be a MAJOR problem with getting the service the customer wants 'right the first time': I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone. I stayed at home all day and no one ever showed and I received no phone call. When I called about this no one knew what I was talking about and said that the job had been completed five days prior which it had not since the tech had only been out 4 days prior to saying that work had to be done on the outside. After speaking with dispatch they then said that the person did in fact come out and completed the job that day which was a complete lie. I have now cancelled my tv services and am now just using the internet services because I am frustrated and fed up with this company. I have lost out on days of work and have had family members drive 70 miles just to be at my place so they could let someone in and when they do not show up that is completely unacceptable. I am completely disgusted with this company. There is a serious lack on communication between dispatch and customer service reps. I have been a valued customer of Comcast for more than 15 years. On the morning of Monday, November 26, , my television screen displayed an error code of RDK It would not allow me to see my television. I know on several other occasions storms etc. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service. Wednesday November 27, I called Customer Service and reported the issue. The Customer Service tried to send signals and advised me to unplug the box. After Customer Service being unsuccessful to restore service, I was given a technician service date of Thursday, November 29, from 8: Technician James Brisson arrived checked the outside premises, replaced the box with a wireless device and was able to restore service so it seemed. Evening of Friday, November 30, On the evening of the above-mentioned date, my television had now two error codes: I called Customer Service on Saturday, December 1, again to report this problem. A technician by the name of Danny Bobo was scheduled on Sunday, December 2, This technician inspected the outside and changed the box to another box. Again, I was assured that this should resolve the problem. Monday, December 3, Surely the next day, December 3, , both error messages appeared again. Therefore, I called Customer Service and alerted them again of the problem. I expressed my disappointment and then asked if a supervisor would be able to come and resolve the problem. I was assured a supervisor would be on my scheduled visit, for Thursday, December 6, between am. A representative by the name of Dennis from Comcast contacted me and told me he would be my point of contact during this matter. He advised me to call him at after the technician leaves on Thursday. Thursday, December 6, Thursday, December 6, , I called Dennis to alert him that no technician showed up for the appointment. He says an automated call was placed to me at 9: I said I did receive an automated call at 9: However, the automated service call said if you want to keep your appointment no further action was needed so I hung up as I have in the previous calls received. He insisted that the service said I canceled the appointment. I advised Dennis that I would not cancel this appointment. I needed service restored. Dennis said he would try to get a technician out today but doubted it. After I spoke to him, I received a text stating that my next appointment would be Friday, December 7, from 8: Then another text came with an appointment for Thursday, December 6, between 1: Tyrone the technician did arrive today at 1: Tyrone changed the box and stayed a while to see if I would experience another incident. I was grateful for him to come. I told Tyrone how this experience has affected me greatly and how my faith in Comcast ability to resolve this issue in a timely manner has been severely disappointing. This experience has shaken my confidence if I will have service from day to day. I hope this time the problem has been resolved. As a valued customer, I would greatly appreciate a letter of acknowledgment of this unfortunate experience and to be compensated for days of interrupted service. Review your bill in detail every month. Continuous Internet access delays, calling customer service weekly, speaking with various people regarding credits no credits have been a private Applied to my account. Bill increase without notification. I currently have two Comcast Xfinity accounts under my name Susan Miscally and cell phone number Through four different calls from in the past ten days, it has come to my attention that there is a third party who has an account with my cell phone number, too. November 14, at 7: November 17, at 8: I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up for December 1, between 1 and 3 pm. This call was not linked to the other account because I had no knowledge. They simply took my name, address and account number and set up the service call. November 24, at 1: November 24, at 5: I explained to him that I already had a service call set up for December 1, He then gave me the service address and asked if this was my address. I explained that someone else must have my phone number listed on their account probably a typo. I asked if he could remove it and he told me he would transfer me to customer service. I spoke with customer through his transferring my call and was told that they do not have the authority to remove a phone number. I explained that someone has to have the authority to correct a phone number. I left the store where I was shopping and stopped by my local Xfinity store and was told the same thing. The girl there put in my cell phone number and pulled up three accounts. I attempted one more call to customer service and was given two options: Who would want to change their cell phone number that they have had for more than 25 years? I asked numerous times to speak with a supervisor and I would be placed on hold and the girl would come back on the phone and repeat my two options. I explained no less than three times that neither fixed the problem. I suggested contacting the other party via an email address or mailing address to have them verify their phone number. How can this be when they have supposedly called them 4 times in 10 days? She also refused to give me a mailing address for this formal complaint. She said I could look it up on the internet. I would appreciate someone with some authority contacting me to get my cell phone number off the account of whoever lives at the Georgia address showing my cell phone number. Comcast does not have a diversity programing, expect parent to pay for kids programing, and what I expected of music artist, all videos ever made on demand, don't down videos just because of online, Korean music like AOA isn't there and Arab programs, there's no brown people. This was to be the in-service date with Comcast. However, due to faulty preplanning by Comcast, the service could not be installed and is not installed as of this date. However, a faulty port did take place on that date, taking the internet service and a portion of our voice; we can call out, but not in. Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled. We also discovered that Comcast cannot find our number that was ported. Frontier says it has no record of the requested port, but that it appears that a partial or faulty port was in fact made. They say they cannot help because of the port; only Comcast can. We are requesting that are number be found and returned to Frontier so we can have service while Comcast attempts to provide the service that we asked for. The mobile division is lousy called two weeks ago about my SIM card locking up and was told no way to solve other than getting a new SIM card so I placed an order for one with them that was two weeks ago. Wild one part of that division works very effectively. I would get a different service. I really enjoyed those two features, as well as my guest, please bring them both back. Horrible customer service. Racist and rude. No improvement. East haven location In Connecticut. Broken waterline on August Investigation results determined Comcast cable responsible. Called daily, given ticket We're told every day someone will call. No response! I mark each mail as spam, i've set up over 25 filters to re-direct such spam and delete it only to have the number of junk email increase two fold the next day. My calls average 50 minutes and still no one can fix it. I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill. So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month. Soon I'll have as much money as the Roberts and the Cohens. Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding. You never have anything interesting to watch on tv , not even on the weekends but yet you are charging high prices for the bill every month.. I cannot find any descent movies that are free not even on infinity demand.. On saturdaysit's even worse Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching. We have had NO service on 2 of our 3 boxes since August 1, I have called Weekly since then to have this fixed. Today is October 6, Still no service. Your ARE Thieves. I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment. This is totally inappropriate, dishonest and very unethical I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. In March of , my agreement with comcast expires. At this point I will have to discontinue Comcast. Unless Comcast attitude and dishonesty changes, I will move on.. Hopefully they will make this issue public. I have also emailed all our friends and neighbors to be very careful in dealing with Comcast. I expect to have an immediate response from Comcast. Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated. Switched to xfi from regular comcast service. Splice repair was made over a year ago cable still not buried and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. The trash is still in my yard. Id like these issues resolved. You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened , at 6: He pissed off many drivers, just by the sound of horns blowing. This complaint is also being sent to the other proper authorities. The photo is available upon request. Here is your escalation path: Better yet, if you have a large following, or can have a social media influencer make a comment. That may do the trick. Contact on twitter at comcastcares. Still not satisfied. Below are additional resources: My story involves shoddy equipment and a call where my wife is called a liar. Let me explain…. Their equipment broke, and I work from home, so I need new equipment fast. My wife opens the box. The box is empty. We contact Comcast to explain and we are called liars for explaining our situation. This could not be true, we are lying, as they would never just mail out an empty box. Fortunately, it occurred to us, that since it sent through the postal service, the box is weighed. There is no way pounds of equipment was mailed, as the box was empty. So, Comcast mailed us an empty boxed and called us liars. Leave me a note in the comments below. They are the largest telecom company in the United States, and they have vast resources. Because of this, most of the options above are fruitless. But that topic is for a whole other post. My point: Contact me, and I will help lower your Comcast bill. She apologized several times, said I was right. I asked to speak to a supervisor. Finally I asked to be transferred to the cancellation department. I was transferred, had to explain everything all over again, was placed on hold twice. Not surprisingly, this agent was also very unhelpful. The agent had long pauses of dead silence. Again I requested a supervisor. She said somebody would call me tomorrow. I wonder if Comcast even has supervisors. Or perhaps they are too busy handling the awful customer service provided by their agents. I lead a customer service team and find this situation appalling. This is no way to treat anyone, let alone a customer. Start Article. I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!.

That may do the trick. Contact on twitter at comcastcares. Still not satisfied. Below are additional resources: My story involves shoddy equipment and a call where my wife is called a liar. Let me explain…. Their equipment broke, and I work from home, so I need new equipment fast. My wife opens the box. The box is empty. We contact Comcast to explain and we are called liars for explaining our situation. This could not be true, we are lying, as they would never just mail out an empty box. Fortunately, it occurred to us, that since it sent through the postal service, the box is weighed.

There is no way pounds of equipment was mailed, as click the following article box was empty. So, Comcast mailed us an empty Comcast complaint department and called us liars. Leave me a note in the comments below.

They are the largest telecom company in the United States, and they have vast resources. Because of this, most of the options above are fruitless. But that topic is for a whole other post. My point: Contact me, and I will help lower your Comcast bill. Good luck.

Mike Mozart https: I have had internet service through xfinity, and we just added t. This one needed form ware update, we were told that we would have a service tech at our house by 10 Comcast complaint department next day, to disregard what the text message said about the scheduled appt date.

Now were told a tech will be here Comcast complaint department. Matt in Harrisburg solutions Comcast complaint department and noted my complaints and I left message on his supervisor Johns phone that Matt had an exceptional demeanor as he listened and noted my complaints.

Matt was the most positive experience with Comcast infinity. It is enough for robot to verify name, address and last 4 social. I should then simply state tech,billing etc. When I purchased 2 of them from infinity I was assured help when needed,The last time I needed volume and after taking Comcast complaint department thru settings and moving volume button it still would not ring aloud…Your tech support told me Comcast complaint department phone was defective and gave me directions to Samsung store.

Instead I called Samsung and it was ringing aloud. Please get your Comcast complaint department here Samsung Galaxy S9 plus phone so the can help and Comcast complaint department techs training on this phone…I am not getting what I am paying for…. Thank You. I have been charged for over a year for the cable box when I did not need one. I asked often and also when the installer was in my home if I needed the cable box.

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No real advice was given but the cable was installed anyway. I am not receiving any service anymore. I can no longer afford the cable box at this time and it was hard to before. It would have been so nice had they shown me how to best use their service with Comcast complaint department type of new TV I had.

BUT — no one Comcast complaint department authority to actually refund the charge. So they opened a ticket and escalated it. TWO weeks — no call back. And what happened?

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Impatient — I finally convinced him to transfer me. And yet — Comcast complaint department the end — she could NOT give me the credit on my account deserved. Your email address will not be published. Bills is a participant Comcast complaint department the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.

How to Contact Comcast Headquarters for Complaints 5 comments. Comcast Customer Service 1 Click here for all contact methods Attempt to speak to an escalations manager. Contact Comcast Comcast complaint department Team they are resourceful Continue reading as above, but say: I want to cancel Comcast service.

You will be routed there. Contact Comcast Headquarters by phone or mail: Let me explain… Their equipment broke, and I work from home, so I need Comcast complaint department equipment fast.

Gary Behler on February 3, at 3: Jean Winter Thomason on February 5, at 6: Thank You Reply. Joni Durant on March 7, at Bill White on March 12, at 5: So once again, my file is updated with the assurance it will be handled. Submit a Comment Cancel reply Your email address will not be published. Just an FYI to anyone having issues with Comcast.

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I always complain to the BBB when I get bad service and can't resolve it Comcast complaint department other way. If you are reading this, then you are probably seeing RED. You are so pissed at Comcast / Xfinity that you want to call Comcast headquarters to complain and. File a complaint with Comcast customer service department.

How to Contact Comcast Headquarters for Complaints (2019)

Best contact info Comcast complaint department Comcast corporate headquarters with phone number, email, and office. Here is 9 Comcast complaints I shared recently on LinkedIn that Comcast complaint department you just Going to call my State Rep. to complain, not sure what good that will do but I. Have a gripe about Comcast? This is where Email or Phone, Password. Forgot account?. Comcast Complaints is thinking about my future. June 22, ·. Ls magazine sexy pics.

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